Graham and Yelm Auto Repair

Do you feel like you're part of something that's improving the Automotive Industry? Are you looking for a team that cares about your family life? Do you work on the weekends and want to have that time off? When you build your career at Graham Auto Repair, we can give you all of this and more!

What are the position responsibilities for a Service Advisor?

• Provide excellent customer service by being the communication liaison between our customers & technicians.
• Take your time to build a relationship with our customers. Get to know them & their vehicle needs.
• Answer phones, respond to text messages, chats, emails & voicemails professionally & promptly.
• Follow-up with our customers about any outstanding jobs or estimates.
• Gather relevant information from customers to assist our technicians with diagnosing vehicle concerns. Input all details into AutoVitals.
• Perform a vehicle walk around with pictures, before services. Input all details into AutoVitals.
• Develop proper estimates that include materials, supplies & labor, to calculate customers' payment.
• Create accurate repair orders by following the set policies & procedures. Follow the ATI Seven Step Sales Process.
• Ensure our technicians have a clear understanding of our customer's concerns.
• Order accurate parts, receive & track deliveries, process parts & core returns.
• Process & post all parts, sublet & supply invoices.
• Educate our customers on the benefits of keeping up with vehicle maintenance.
• Explain details of inspections, services performed, & future repairs suggested by our technician.
• Must follow best practices for AutoVitals, to include emails, pictures, VIN number, etc.
• Make our customers aware of service specials, royalty rewards, completion times & service expenses.
• Coordinate any parts & labor warranty claims with the manager.
• Manage & resolve customer concerns & complaints with professionalism & empathy.
• Collaborate with our service team to optimize workflow & achieve department goals.
• Track & report on key performance metrics; such as, customer satisfaction, sales & profitability.
• Keep in constant communication with the Manager. Share details of any comebacks, issues, or delays, immediately.
• Develop & maintain a good relationship with our team, vendors, dealerships & part suppliers.
• Drive company vehicle to shuttle customers & pick-up parts when necessary.
• Build fleet services.
• Maintain a professional appearance.
• Keep our store, customer areas, restrooms & lunchroom clean, stocked & presentable at all times.
• Attend weekly team meeting on Wednesdays.
• Complete 40 hours of additional training per year.
• Complete one hour of ATI Overdrive training per week, until it's completion.
• Assist with special projects & other responsibilities as assigned.

Communication is important. Our Advisors serve as a communication window between our Technicians and our customers. The two primary roles for this position are: educating our customers about their vehicles; and sharing detailed descriptions of the customers' concerns with our Technicians. The Service Advisor spends the majority of their time communicating between our Technicians, vendors & customers on a continuous basis throughout their day.

Teamwork is important. Every role on our Team is equally valuable and important. It is imperative that we work together as a well-oiled machine. This means working seamlessly together for our customers. It's our Team's responsibility to ensure that our customers have a strong understanding of what is going on with their vehicles. Doing this empowers our customers to keep their vehicle & their loved ones safely on the road for years to come!

How does our pay work?

• Service Advisor Pay Range: $850-$1,341 per week.
• Pay is dependent on experience & current skill level.
• Service Advisors can also earn weekly sales commissions.

What are some benefits of building your career with us?

• 5-day work week, Monday-Friday. Have your weekends off!
• Paid weekly on Fridays.
• Continuous paid training throughout the year.
• Medical, dental & 401k with company match.
• Digital vehicle inspections on a tablet, with photos that assist you in communicating with our customers & Technicians.
• A leadership team that wants to hear your voice & is willing to learn, so they can grow.
• Team meetings, family outings & other activities.

What are some requirements for a Service Advisor?

• Previous automotive experience is preferred.
• 1 Year of prior customer service experience is required.
• A valid state driver's license & satisfactory driving record is required.
• Must obtain at least one ASE Certification within the 1st year of hire.
• Must test for two ASEs per year until G1 & C1 are obtained.
• Above average computer skill & superior attention to details.
• Must have excellent written & oral communication skills.
• Have the ability to work under pressure with strict deadlines.
• Have the ability to complete assigned tasks in a timely manner.
• Must have the ability to work independently without supervision in a self-motivated & trustworthy capacity.
• Must have strong organizational & problem solving skills.
• Must be able to travel.
• Exceptional customer service skills with a genuine desire to serve people.
• The ability to work cooperatively & effectively with others as part of a team.
• Courteous & clear telephone voice with an enthusiastic personality.
• Professional appearance & ability to maintain a clean & safe work area.
• Motivated with a thirst for knowledge & a desire to learn & grow.

What are the physical & mental demands and working conditions?

• Must be able to remain in a stationary position 50% of the time.
• Work involves constantly operating a computer & other office machinery.
• Work will occasionally require ascending & descending stairs.
• Work will require frequently communicating both verbally & electronically.
• Work requires occasional moving & lifting heavy objects up to 20 pounds.
• Work environment is primarily indoors. May include exposure to outside weather conditions & shop noise.

Productivity is important!

• Our service & sales teams come together for daily morning meetings, to coordinate the day.
• We have monthly one-on-one meetings for open communication about training & growth.
• Both shops come together for quarterly meetings and Team events. Two shops, one Team! 
• We expect our leadership team to be open to hearing the unvarnished truth without ego, and to listen generously.
• These open lines of communication keep our shops as efficient and productive as possible!

How do I apply?

Get started today by clicking the "Apply Now" button below. We always accept applications for future opportunities with our team. Please provide us with your current resume. Be sure to include details of your professional career experience. Once we receive your application, our Hiring Team will reach out to schedule an interview.

Graham Auto Repair is an Equal Opportunity Employer. We will always accept applications for future opportunities with our Team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, protected veteran status, marital status, citizenship, genetic information, or any other characteristic protected by law. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an application online, please email us at: [email protected].

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