I needed a drivers front Wheel bearing replaced and didn't have the time to do it myself. At first I was excited to give a new local auto shop my business. Until they called me for the quote of $1271 without parts. I called a shop I've always used in the past before moving to yelm and they quoted me $200, which is also how much Graham Auto charged me just for a diagnostic. This place is extremely over priced and will never see my business again. I'll take the hour drive for better service.
You are correct Matthew, the price that we quoted you is incorrect. Our Team has reviewed what we quoted and found multiple errors. We should have taken the time to ensure that the price we quoted you was completely accurate. Had you chosen to move forward with these services, we would not have charged you that price. We review all charges with our customers before accepting any payment. However, we apologize for the mistake! We can see that we did not provide you with an exceptional experience. We will be calling you today to clear up the confusion in what we quoted you. We believe it is important to speak the unvarnished truth and take responsibility for our mistakes. We consider ourselves to be a training facility, always looking for opportunities to grow. We hope you can see that integrity is important to us, we will never take advantage of one of our customers. Thank you for leaving us this review so that we can learn and improve what we do!
- Graham Auto Repair - Yelm