Graham and Yelm Auto Repair

Thank you for the 5-star review, Ron! We're thrilled to hear that you found our team to be professional and transparent. We have a strong commitment to honesty and excellent service, and we're glad that it shows! If you ever need anything in the future, please don't hesitate to reach out. Thanks again Ron!

Thank you for taking the time to leave us your feedback, Kevin! We appreciate getting to know that you found our service to be great. Thank you for choosing to trust our team to complete the diagnostics services and repairs due to the warning light concern you were experiencing. It was our privilege to serve you. Please don't hesitate to reach out if you have any additional concerns. Thank you Kevin!

Thanks for your review, Bruce, and for choosing to trust our Team with your vehicle! We're thrilled to hear that you enjoyed our shuttle service and that our communication of the repairs we completed was clear. We strive to provide you and our other customers with excellent service, every time you visit! We want the auto repair process to be as smooth as possible. We're glad to know that you felt well taken care of! If you ever need any further assistance, please don't hesitate to reach out.

Thank you Amanda for your kind words! We are thrilled to hear about your positive experience with us. It is our priority to provide you with exceptional service that you can depend on every time! We are glad our team could assist you in making the process as seamless as possible. We hope that you and your new baby are both healthy and strong! We look forward to serving you again in the future, Amanda

Thank you for your feedback, Chris. We’re sorry to hear about your dissatisfaction and appreciate you bringing this to our attention. Our goal is to provide thorough and transparent service, and we regret any inconvenience caused during your visit. Diagnosing oil leaks often requires time-intensive work, including carefully disassembling the vehicle to identify the root cause. To help save you money, our initial recommendation was to have you return to the dealership and attempt coverage under warranty. Since you chose to proceed with our team, we discussed and received your approval for the repair times and costs before beginning any work. During this process, we identified multiple issues, including prior repairs that contributed to the leak. The charges reflect the detailed labor to accurately diagnose your concerns and provide appropriate repair recommendations. We sincerely apologize for the misunderstanding regarding the loaner vehicle. While our loaner program is a complimentary service, availability is limited and not guaranteed. In this case, we originally believed one would be available for your use, and we apologize for any frustration this caused. We value your feedback and encourage you to reach out to our manager if you have additional concerns. You can call Chris at 253-847-2221 or send an email to [email protected]. Thank you for taking the time to share your experience. We wish you the best, however you choose to proceed.

Thank you so much for your kind words, James! We’re glad we could help get your car back on the road quickly while you were in town. It means a lot that you trusted us during your road trip, and we’re thrilled to hear that you had such a positive experience. If you’re ever nearby again and need us, don’t hesitate to reach out—we’d be happy to help! Thank you so much for sharing your feedback. Safe travels, James!

Thank you for the 5-star review, Michael! We’re glad you chose our team in Yelm, WA to address your check engine light concern. Thank you for your trust in our diagnostic services. We’re always here to help keep your vehicle running its best! If you need anything in the future, or want to share additional feedback, please let us know. Thank you Michael!

Thank you so much for your kind words and recommendation, Lisa! We’re glad to hear that booking your appointment online was convenient and that our team provided quick, professional, and reliable service for your truck. Taking the time to diagnose your concerns thoroughly and provide clear solutions is something we strive for with every visit. We appreciate your trust in us and look forward to the opportunity to serve you in the future!

Thank you for your kind words, Yousef! We’re glad to hear that our service advisors made a positive impression and that our team could help get everything fixed, including assisting with the tow. We’re always looking for ways to learn and grow so that we can serve our community even better. If there’s anything we can improve or anything you’d like to share about your experience, we’d love to hear from you. Thank you for choosing us, and we hope to continue earning your trust in the future!