Graham Auto Repair

We Love to Hear From Our Customers!

5

The team at Graham Auto took good care of my vehicle. They had me in and out fast with a front end alignment. Troy up front was easy to work with. I appreciated the clear communication and transparent pricing. I would recommend.

5

Very friendly, timely, very communicative, and was very happy they found and fixed the problem at a very reasonable price.

Thank you for your review, Jason! We’re so glad to hear that you found our team friendly, timely, and communicative. It’s great to know that you were happy with the diagnostic service and repair we completed for you. Providing quality service that you can trust is always our goal! We appreciate your trust and look forward to serving you again in the future! 🚗🛠️

- Graham Auto Repair - Yelm
5

Graham Auto Repair completed my Class C RV auto air conditioner with a thorough diagnosis and repair plus a synthetic oil and filter change. Their service included a check of various systems and fluids check. I highly recommend them for auto service and repair work.

Thank you so much for your review, Mark! We’re delighted to hear that you were pleased with the services we completed on your Class C RV. From the thorough diagnosis and repair of your auto air conditioner to the synthetic oil and filter change, it was our pleasure to assist you. We’re glad you appreciated the complimentary digital vehicle inspection we include with every service to ensure your RV is road-ready. Your kind recommendations mean a lot to us, and we look forward to serving you again in the future! 🚐❄️🛠️

- Graham Auto Repair - Yelm
5

Front end alignment. Allen very friendly and very thing looked great on my truck

Thank you so much for your review, Jim! We’re thrilled to hear that you had a great experience with your front-end alignment. It’s wonderful to know that everything looked great on your truck and that our Manager, Allen, was able to provide such friendly service. We appreciate your trust in our team and look forward to helping you with your truck’s maintenance in the future! 🚗

- Graham Auto Repair - Yelm
5

These guys are simply the best!!! In a day and age where customer service and quality workmanship have literally died. This place is a rare Gem that proves it still actually exists!!! Shout out to Christian, Cam, and the whole Graham auto crew. You guys have made me feel like family and we will continue to bring our vehicles straight to you for each and every service. Happy holidays! Grace and peace with you all, have a blessed day 🙏🏽✝️🙏🏽

Thank you so much, Joe, for your heartfelt review and kind words! We are truly blessed to have you and Denise as part of our Graham Auto Repair family. Your recognition of Christian, Cam, and the rest of our team means the world to us! We’re thrilled to know that you feel at home here. Your continued trust and support inspire us. We will continue to deliver you with quality service and care whenever you visit. We are thankful to serve you both! Wishing you and Denise a joyful holiday season filled with grace and peace. Thank you for being such a special part of our community!

- Graham Auto Repair
5

Reception is always friendly. The service is excellent. My vehicles always leave the shop in better condition than when they arrived.

Thank you, Floyd, for your kind words and continued trust in our team! We’re so glad to hear that you’ve had excellent experiences with us and that your vehicles leave the shop in better condition than when they arrive. It was our pleasure to complete the recent oil services for both of your vehicles. Thank you for choosing us as your auto repair shop team! Your loyalty means so much to us, and we look forward to serving you and again in the future!

- Graham Auto Repair
5

Thank you so much for your 5-star review, Jeff! We’re glad you trusted us to address your heater and defrost concerns. Your support means a lot to our team, and we’re always here to help with any future vehicle needs. We look forward to the opportunity to serve you again!

- Graham Auto Repair
5

I will continue to bring my vehicle here for repairs. Chris and Nikki customer service is awesome and they make me feel confident enough my vehicle will be repaired. So far I have no oil leaks and pretty happy about that. Great service! Thank you so much.

Thank you, Michael, for your wonderful feedback! We’re thrilled to hear that you’re happy with the service you received and that your vehicle is now free of oil leaks. Chris and Nikki will be delighted to know that their excellent customer service gave you confidence in the repair process. We truly appreciate your trust and look forward to continuing to care for your vehicle in the future. Thank you for choosing Graham Auto Repair!

- Graham Auto Repair
5

Thank you, Ryan, for taking the time to leave us a review! We truly appreciate you choosing our team to address your check engine light concern. Your trust means a lot to us, and we're grateful for the opportunity to serve you. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help!

- Graham Auto Repair
1

I needed a transmission, and they quoted my insurance 1,674.80 but charged me 2,419 which they can't explain why the price jump. Not only that they had my car for 4 months I just got my car back and it was almost empty and when dropped it off it was just under full... don't recommend this shop

Thank you for sharing your concerns, Albert. We’re sorry to hear that you’re feeling dissatisfied with your experience. We appreciate the opportunity we had to discuss this further during our recent phone call. We’d like to take a moment to address some of the points we discussed to provide additional clarity. We understand how frustrating it can be when insurance coverage doesn’t fully align with the total cost of repairs. The amount quoted by the insurance company reflected what they were willing to cover, which was not the full cost of the necessary repairs. We discussed this price difference with you in advance and did not proceed with the repairs until we received your agreement and approval for the additional costs. Regarding the timeline, we know how challenging it is to be without your vehicle for an extended period. Unfortunately, delays occurred due to faulty replacement transmissions. This unforeseen circumstance required multiple transmission replacements and additional programming efforts. Throughout this process our team worked diligently to expedite the repairs and minimize the inconvenience to you as much as possible. When your vehicle initially arrived at our shop, our intake photo showed the fuel level was near empty. In order to facilitate testing and ensure the repairs were completed properly, we added fuel at no additional cost. We also covered the cost to tow your vehicle to a specialized facility to complete the final programming process. Each of these steps were taken to ensure your vehicle was repaired thoroughly and reliably. We appreciate your decision to choose our team to repair your vehicle, Albert. We hope that both our phone call and this response will help to clarify the situation. If you’d like to discuss any of this with us further, please don’t hesitate to contact us by calling 360-245-0388 or emailing [email protected]. Your satisfaction is important to us, and we’re here to address any additional questions or concerns you may have.

- Graham Auto Repair - Yelm