We Love to Hear From Our Customers!

5

Welcome in Yelm! Great customer service and knowledgeable workers.

4

Just had my daughter's 2012 Mini Cooper saftey inspected and oil changed. Overall a good experience. They did take a few hours longer then expected with no update. I had to call and check up on it. Other then that it was good service. 👍

5

5

We had to reschedule but very friendly and courtesy. Sent email to confirm appointment.

Thank you so much for your review Diane! We appreciate getting to hear how our team is doing. Communication is very important to us. We want to deliver an exceptional experience to the community here in Yelm, WA. We are thankful to be here!

- Graham Auto Repair - Yelm
1

I needed a drivers front Wheel bearing replaced and didn't have the time to do it myself. At first I was excited to give a new local auto shop my business. Until they called me for the quote of $1271 without parts. I called a shop I've always used in the past before moving to yelm and they quoted me $200, which is also how much Graham Auto charged me just for a diagnostic. This place is extremely over priced and will never see my business again. I'll take the hour drive for better service.

You are correct Matthew, the price that we quoted you is incorrect. Our Team has reviewed what we quoted and found multiple errors. We should have taken the time to ensure that the price we quoted you was completely accurate. Had you chosen to move forward with these services, we would not have charged you that price. We review all charges with our customers before accepting any payment. However, we apologize for the mistake! We can see that we did not provide you with an exceptional experience. We will be calling you today to clear up the confusion in what we quoted you. We believe it is important to speak the unvarnished truth and take responsibility for our mistakes. We consider ourselves to be a training facility, always looking for opportunities to grow. We hope you can see that integrity is important to us, we will never take advantage of one of our customers. Thank you for leaving us this review so that we can learn and improve what we do!

- Graham Auto Repair - Yelm
5

This was my first time, and had a good experience. My car can't afford to be elsewhere for its services. Thankyou guys!

5

Went for an oil change. A couple things needed replacing and the shuttle dropped me of at work. Replaced license plate lights and missing skid plate bolts. Appreciate attention to detail and clear communication.

Thank you Nemah for your review! We are so glad to hear that our team gave you the kind of quality experience that we promise to our customers. We appreciate you for giving us the opportunity to serve you at our new auto repair shop in Yelm, WA.

- Graham Auto Repair - Yelm
5

I feel I can trust these guys ! Very friendly , and considerate Always fixes whatever I have a problem with Thanks guys !

4

First time getting work done here, don't necessarily want to drop five stars per se, but the work and customer service was decent. And the car's running smooth again. And I had a general idea the problem, which they confirmed.

5

Great service great crew