Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

1

Went in for an alignment and they decided to spend an hour going over every little thing the car needed, and gave me a list of repairs on items that were in fine condition. This shop is also very expensive compared to other options available in the area. I am very disappointed

Thank you for sharing your feedback. We’re sorry to hear about your frustration with our complimentary DVI inspection. We’d appreciate the opportunity to learn more so we can better understand what happened. Please contact our Store Manager, Robert, at your earliest convenience at 360-245-0388 he would be glad to speak with you directly and address your concerns.

- Graham Auto Repair - Yelm
5

Very friendly, knowledgeable, Rob is an awesome guy , I feel he goes out of his way to help you understand what you need to know about your vehicle. Kudos to Rob

Thank you for the kind words, Mapuana! We're thrilled to know that Rob provided top-notch service and made sure you felt informed about your vehicle. We'll be sure to pass on your kudos to him. We look forward to assisting you again in the future!

- Graham Auto Repair - Yelm
5

Brought my daughter’s car in for an overall inspection. Super thorough job and I have piece of mind not worrying about her brakes! Thanks for all!

Thank you for trusting us with your daughter's car, Mike! We're glad you appreciated our thorough inspection and felt reassured about the brakes.

- Graham Auto Repair
5

The dealership decided they didn’t want to deal with my issue but Graham Auto was willing and able and did an excellent job for a very reasonable price. Communication was excellent and informative and everyone was extremely nice and professional.

Thank you, Robert, for sharing your experience! We're thrilled to hear that you found our team at Graham Auto helpful and professional. It's our goal to provide excellent service at a reasonable price, so we're glad we could meet your expectations. We appreciate your kind words about our communication and the skill of our technicians. If you need anything in the future, we're here to help!

- Graham Auto Repair
5

An honest shop who stands by their work is a gem to find. This is one of those shops. Give them an opportunity and they will earn your business. Great great techs and strong ethics, Graham Auto has both.

Thank you for the glowing review, Rob! We're thrilled to hear that you appreciated our commitment to outstanding service and ethical practices. Our team takes great pride in providing top-notch care for our customers' vehicles. It was a pleasure to serve you, and we look forward to earning your business again in the future.

- Graham Auto Repair
5

Thank you so much for the 5-star rating, Dan! We're happy to know you had a great experience with us. If there's anything we can do to make your next visit even better, please let us know. We look forward to seeing you again soon!

- Graham Auto Repair
5

Christian was excellent he is real asset for your team. Very professional. He should probably get a raise just so you know he will stay for years to come. I know you did a lot but I felt the price was steep. But I do appreciate the professional approach and the excellent mechanics I do appreciate the job. Thank you so much 💓 All inclusive all happy customer.

Hi Kathleen, thanks so much for this amazing feedback! We're thrilled to hear that Christian provided you with top-notch service and that you were impressed with his professionalism. Your kind words mean the world to us and we truly value your business. If there's anything else we can do to make future visits even more exceptional, please let us know. Thanks again and take care!

- Graham Auto Repair
5

I was traveling in my rv and needed repair on my dash air. Being about 2000 miles from home I was apprehensive seeking repair so far away.I saw The Graham auto service website and gave a call. Rob the service manager was very gracious working me in that day. He even accommodated our time there by allowing us to stay in the parking lot in the RV. The repairs were done by the following day and Since I was so impressed with the honesty and fair price I had them pack my front wheel bearings. I wish I could find a repair facility this good at home. I so much appreciated the service We received from Rob the service manager and Shane along with Nate who did the work. I highly recommend this facility.

2

I called ahead to make sure I could get in and my issue could be delt with quickly. I needed to have some oil drained or even checked to see if it was overfilled. They said no problem they can remove some oil and check the levels. I arrived and asked about the service and a technician interrupted somewhat rudly that its an oil service (full oil change) and i asked several times if I can just have then siphon some out, or take the drain plug out and check the levels. The guy at the front said they should he able to but the technicians were adamant it "wasnt a service they offered". Feeling pretty much trapped, i forked over the 95 dollars (also felt very high anyway) for just an oil change no filter. I then waited for over an hour when they also said they would get to it right away. It sat for a good 15 or so minute and i was on a break from work somewhat desperate to not damage my engine. I voiced I was not happy with the options presented and there was no attempt to make anything right. Checking my oil it still looks overfilled...

5