5

I have nothing but good to say about the service I have gotten from them.They’re professional in all aspects and I have used them for many years .

Pama, we appreciate you putting your trust in our team for so many years! Thank you for choosing us to complete the recent Air Conditioning Service on your Saturn Outlook, when the AC stopped blowing cold air. We look forward to serving you again in the future when you need us!

- Graham Auto Repair
5

Marc, thank you for choosing Graham Auto Repair for the recent Oil Change Service on your Subaru Impreza. We appreciate your 5 star review very much!

- Graham Auto Repair
5

Had a 71 el camino sitting for 20 plus years in a garage. When the pandemic hit I decided to get it going again. I did a lot but knew there was things I couldn't do so I brought it to this place. I was nervous since it was a classic that I was going to get charged a lot and wouldn't appreciate that car itself. This place was perfect. They went above and beyond my expectations and the price was on point. I didn't not feel jipped whatsoever. Highly recommend them for your auto care.

Michael, we are glad to hear that we charge fair prices, and that our team went above and beyond what you were expecting. We are so thankful that we had the opportunity to partner with you on your 1971 Chevrolet El Camino. You have a beautiful car and we thank you for trusting us!

- Graham Auto Repair
5

What an amazing experience! We were visiting from Phoenix, AZ when our SUV died in the grocery store parking lot across the street from Graham Auto Repair. it was during a heatwave and 114 degrees outside. Our three kids and groceries were all getting roasted and also we were 45 minutes from our RV. No Uber or Lyft or Taxi could get us back. Even though they were backed up Brian (amazing guy!) had his team look at our SUV and diagnose the problem and then sent us on our way in a courtesy car that we were allowed to borrow overnight. The next day, they told us that they couldn't help us quickly as they were so busy but Brian (again, amazing guy) went out of his way to get us the part number, help us hook the SUV up to our RV and give us recommendations of where to take it. The SUV is now safely in a shop being repaired. Graham Auto Repair got nothing out of us besides this review but they are clearly an outstanding team and company and have high moral standards. I would give them my business any day if I lived in the area. Thank you once again to Brian and the other team members for rescuing us when we really needed it!

Matt, thank you so much for your review! Our Team is thankful for the opportunity they had to serve you. I shared your review with our Team, including the Technicians (Tyler and Sean) and our Service Advisor (Brian) that assisted you. They all appreciate that you took the time to share your experience in a review! We regret that we were unable to assist you more, but we are glad that you were able to find a shop to repair your SUV! We hope that you will stop by if you are ever in the area again. Thank you Matt!

- Graham Auto Repair
1

Was having brake issues and after inspection they determined it was due to a faulty caliper that they put on the car less than two years prior. The caliper was under warranty but I would have to pay for everything else: rotors, pads, and a flush. This was frustrating as it was a part they ordered and installed, that caused damage to a rotor and brake pads. After taking my car back and thinking on it for a while I decided to go back with my father who knew a lot more about cars than I did (to avoid getting told I don't know anything). When we tried to talk to Rob at the front desk, he was very matter of fact and didn't really bother to explain anything or try to understand our frustration. Eventually an argument ensued between Rob and my father and Rob got up from behind his desk an into my father's face. I've worked in customer service for 4 years and know that the last thing you should do is escalate a situation. Rob did exactly that. Fortunately, Rick was overhearing the situation and called us to his back room. Rob was staring at us through the window still heated from the argument, and Rick had to shut the blinds. Rick was kind, understanding, and made us feel we were being heard. No escalation; no arguing. Only a friendly smile, and an explanation. He generously called the supplier who they bought the part from and they covered the cost of all parts that would be needed to fix the brakes, all I was charged for was an hours worth of labor. Thank you Rick, for being so kind and understanding, and for making an effort to solve the issue. Overall, my experience was not great. I didn't have a car for a week, repairs and inspections were each supposed to take 2 hours and ended up taking 12+, and I had to find last minute rides to work and home. When the people at the front desk would say they would call me with an update when they talked to their repairman, they never did and I had to call them the next morning when they opened. Before my car was repaired I had to sign forms saying I understood my car was unsafe to drive after they inspected it and any frustration I expressed was dismissed by the people at the front desk.

Trey, we appreciate your honesty because we take every opportunity for our team to learn and grow. We thank you for giving us the opportunity to meet with you regarding your experience with us. We did our best to show that we value you and your time. Your safety is one of our top priorities! Our Advisors will always do their best to communicate what is safe and what is not. Unfortunately, miscommunication does occur, and we do our best to learn from those times. We are thankful that we had the opportunity to repair your Brakes, ensuring that you drove away with a vehicle that is now safe for you to drive. It is unfortunate that we were unable to mend our relationship with you through this process. However, we wish you the best, and thank you for giving us the opportunity to do the right thing.

- Graham Auto Repair
5

Your service is impeccable. Your staff is honest, helpful and friendly. The work done on my vehicle is always completed on time, as promised. Thank you for a great experience with your firm. You are highly recommended to my family and friends.

Thank you Rosemary for all of your kind words. We are so glad that you trust us to service your Hyundai Sonata. Thank you for recommending us to your family and friends!! We appreciate your support so much.

- Graham Auto Repair
5

We’ve been in several times with two of our vehicles and our trailer. They have repaired everything from tires to wipers to windows to rat chewed wiring harnesses to 100,000 miles tuneups/inspections to tire changes and alignments. There have been quite a few other repairs but it would take me 1000s of characters to list them all. I appreciate that they are a very personal, family style mechanic shop while still being rather large in their reach and capabilities. Thank you guys fir fixing so many of our little frustrations with our elderly and brand new cars. We will miss working with you guys greatly! Rick, Brian, and Rob are outstanding and truly great customer service! Highly recommend!

Thank you so much for your review Erin!! We are so thankful that you have chosen our Team to take care of your family's vehicles. Thank you for trusting our Team for your recent concerns, including the Diagnostics Services on your Chrysler's AC Compressor. We will miss you guys too, and we hope that you stay safe! If you are ever back in the area we would love to see you again!

- Graham Auto Repair
5

Thank you Jason for trusting Graham Auto Repair with your Vehicle Purchase Inspection. We hope that you enjoy your Mitsubishi Eclipse! We also hope that you will choose our team again in the future, when you are in need of Auto Repair or Maintenance.

- Graham Auto Repair
5

Lisa, thank you for choosing our Team to complete the recent Diagnostics Services on your Chevrolet Silverado. We appreciate your trust in us and we hope that we will get the opportunity to serve you again in the future, when you need us.

- Graham Auto Repair
1

Took them a long time to not repair anything. No communication, and no resolution. Never going back.

Robert, thank you for giving us the opportunity to meet with you so that we could come to a resolution that we all agreed with.

- Graham Auto Repair