Minimum diagnostic for my air suspension system was 1 hour. That's $236 to me after taxes & fees. They told me my air suspension compressor was bad. They also told me that my air lines and air bags were NOT leaking. I replaced the compressor myself because they wanted $1100 for the part which was from Autozone. I found the exact same part (Dorman 949-202) on Amazon for $285 and Autozone was selling it for $438. Had I let Graham Auto replace my compressor that bill would have been $1500. The new compressor did not fix my problem. They first told me that since I put the compressor in myself they could not warranty the original diagnostic. Understandable, but they obviously didn't find the problem. They had me come back in and found that one of my air bags was leaking. They also had to hook up their scan tool to reset a message in my dash. They charged me $108 for the scan tool reset. So far I've invested $660 at this leaky air bag and it's not fixed. I think the entire situation was failed from the start with a bad diagnosis. Unfortunately, I had to pay for that mistake and my truck is still in need of repair. Graham Auto charges high dollar for what is now questionable service. I was led down the path on that compressor. On a side note, they justify the parts cost because they will warranty the part for 3 years. The customer pays for it, but I don't think that is a good policy. At least not at those markup rates. And beware, they may misdiagnose your vehicle and you will pay dealership rates for something you don't need. I am not angry, I am disappointed. Supporting local businesses is a good idea, however, I will not go back to Graham Auto in Yelm. They also lost a lot of future business from others I know. These are just the facts surrounding my experience. Good luck.
Thank you for sharing your experience. We understand your disappointment, especially after investing time and money and still having an unresolved air suspension concern. We do want to clarify a few details. During the original diagnostic, our team identified and repaired a cracked air line in addition to diagnosing the compressor. The air bag leak was identified during a later visit due to a now fully functioning compressor. The additional charge mentioned was also not simply to clear a message it included the required scan-tool procedure and suspension calibration, which was discussed. Regarding parts pricing, our repairs are not priced to compete with online parts retailers. Parts we supply and install are backed by our 3-year/36,000 mile warranty, which covers both parts and labor, along with the testing and procedures required to complete the repair. We understand why the additional air suspension issue was frustrating and appreciate the opportunity you gave our Yelm team.
- Graham Auto Repair - Yelm