Graham Auto Repair

We Love to Hear From Our Customers!

5

best place to take my vehicles..great customer service and work

Thank you for your positive feedback and 5 star review Jerry! We are thrilled to hear that you consider us the best place to take your vehicles. It's great to know that our team provided you with great customer service and that you appreciate the work we completed on your vehicle. We look forward to the opportunity to serve you again in the future, Jerry!

- Graham Auto Repair - Yelm
5

It has been one of those years where it seems everything has been happening to my family's vehicles. I tried this place out for the first time about 5 months ago with my RAM 1500, and they did fine work. Great customer service, including a ride home while I waited for my truck repairs (nobody wants to sit in any shop for 5+ hours). I felt so taken care of with my truck, I took my wife's van in the next month for a rear axle issue. Again, no complaints. My daughters Jeep Liberty gave us a fuss 2 months after that, and, yep, this is where I went. So I have had three vehicles in to the Yelm location this year, and have been please with all services. Extremely thorough (including pics) on the inspection. Very detailed. I will be taking my vehicles here for the near future. In this economy, I have to know I am getting value out of the money I have to spend on my vehicles. Graham Auto Repair in Yelm is my choice where I will put my money if I have car troubles.

Thank you so much for your positive feedback, Craig! We truly appreciate hearing about your experiences with us at Graham Auto Repair in Yelm. It means a lot to know that you had great experiences. Especially during a year when so much has been happening with your family's vehicles! Thank you for trusting us with your Ram, your wife's van, and your daughter's Jeep. We're glad to hear that you were pleased with our service each time. We strive to provide everyone with excellent customer service. So we're happy you found the rides home and our detailed inspections with photos to be helpful! Your satisfaction and recognition of the value we provide are refreshing to hear. Thank you for your trust and for choosing our team for your auto repair needs. We look forward to continuing to serve you and your family in the future.

- Graham Auto Repair - Yelm
5

Great experience. Came in for my appointment, was greeted and the issue was solved quickly.

Thank you for your fantastic review, Nick! We're thrilled to hear that you had a great experience at our shop. It's wonderful to know that our team greeted you warmly and resolved your concerns quickly. We appreciate your feedback and support. If you ever need further assistance, we’re here to help. Thank you for choosing us!

- Graham Auto Repair - Yelm
5

Thank you, Issac, for your 5-star review! We're glad to know you had a positive experience with us. If there's anything specific you'd like to share about your visit, we'd love to hear from you. Your feedback helps us continue to provide excellent service. Thank you for choosing to trust our team with your automotive care!

- Graham Auto Repair
5

Thank you for your positive review Mandi! We are thankful to know that you had a good experience with our team at our location in Yelm, WA. We hope that you will continue to choose our team to assist you with any future automotive needs!

- Graham Auto Repair - Yelm
5

Good service, diagnosis, and correction of issues. Will probably use again in the future if needed.

Thank you, Tom, for your review! It's so great to hear that we provided you with good service. We are thankful that you chose our team to fix the concern you had with your oil filter housing and to complete the oil change service. We hope we will get the opportunity to serve you again in the future, Tom. Thank you again!

- Graham Auto Repair
1

No No No No No. Do not go here!!!! I took my jeep here earlier in the year due to gurgling in my dash. I didnt have any loss of heat or airflow, but was told I needed to replace my heater core, which cost around $1500. Got the heater core fixed, was leaving the parking lot, and still heard gurgling. So I brought it back in a few days later, and they said the system just needed to be bled again. Picked up the vehicle, leave the parking lot, and it is still gurgling in the dash. Make another appointment and this time I'm told it's the water pump. So I get that fixed at another $600. Leaving the parking lot. It's still gurgling. Brought it back in and they said the system needed to be bled again. Left again, and it's still gurgling. Brought it back in and was told, "we're just guessing at this point but we know it's not the head gasket because they've already ran the tests for that". Come back to pick up my vehicle, and wouldn't you know it, they say its the head gasket. Now they want another $4000 to fix a problem they never fixed in the first place. Read the reviews. This is reminiscent of other reviews left. Be careful going here. Initiated a complaint with the BBB and this facility has yet to respond to it. Update: Graham Auto Repair refused to reply to the BBB complaint so it has been closed but will remain on report for 3 year anyway. Thank you BBB. Oh, and in regards to this companies response of "we are looking into it". Haven't heard a thing from them. So.....yeah.

Thank you, Kimberly, for sharing your feedback. We take your concerns very seriously and are actively looking into the details of your experience. If you have further details or questions, please reach out to us directly at your earliest convenience. Thank you for your patience.

- Graham Auto Repair
4

Everyone at Graham Auto Repair was very nice and helpful. They did a great job on getting the car running. Although....the check engine light came back on as soon as my husband started the car in the parking lot of Graham Auto Repair.

Thank you for your feedback and your kind words. We’re glad to hear that you found our team helpful and that your car is running better. As we discussed during your visit, we anticipated that the check engine light might return, and we appreciate you letting us know that it has. Thank you for understanding that some diagnostics take longer to complete and that addressing one issue can sometimes reveal other underlying concerns. We look forward to continuing our partnership on your vehicle and completing the necessary work when you are ready. Please feel free to give us a call at your earliest convenience, and we will schedule a time to complete the diagnostics and repairs. Thank you for giving us the opportunity to serve you, and we look forward to ensuring your vehicle is in the best possible condition.

- Graham Auto Repair - Yelm
5

Best experience with an auto repair place I've ever had!! Everyone at the front desk was friendly, pleasant and helpful! Race (front desk) and Marcus (mechanic) were Awesome!! Both tasted me with respect and kindness!! Definitely coming back!! Thanks!!!

Thank you, Laura, for your fantastic 5-star review! We're thrilled to hear that you had the best experience with us at Graham Auto Repair in Yelm. Our entire team, including Race and Marcus, are dedicated to providing friendly and helpful service. We're glad to know you felt respected and treated with kindness. Thank you for trusting us with your vehicle's diagnostics and transmission fluid service. We look forward to serving you again in the future!

- Graham Auto Repair - Yelm
5

Best experience with an auto repair place I've ever had!! Everyone at the front desk was friendly, pleasant and helpful! Race (front desk) and Marcus (mechanic) were Awesome!! Both treated me with respect and kindness!! Definitely coming back!! Thanks!!!

Thank you, Laura, for your fantastic 5-star review! We're thrilled to hear that you had the best experience with us at Graham Auto Repair in Yelm. Our entire team, including Race and Marcus, are dedicated to providing friendly and helpful service. We're glad to know you felt respected and treated with kindness. Thank you for trusting us with your vehicle's diagnostics and transmission fluid service. We look forward to serving you again in the future!

- Graham Auto Repair - Yelm