Graham Auto Repair

We Love to Hear From Our Customers!

4

Thank you for choosing Graham Auto Repair for your recent oil change service, Danna! We're glad you had a positive experience during at your first visit with our team. If there's anything specific we can do to enhance our services, please don't hesitate to reach out and let us know. Your feedback is invaluable to us. We would love the opportunity to provide you with a 5-star experience in the future!

- Graham Auto Repair
5

Professional kind punctual

Thank you, Duane, for taking the time to share your experience! We're thrilled to hear that you found our team to be professional, kind, and punctual. Your feedback means a lot to us, and we appreciate your support. If you ever need assistance with your vehicle in the future, please don't hesitate to reach out. We're here to help!

- Graham Auto Repair - Yelm
5

Was able to get my old truck in quickly and diagnose exactly what was wrong with it. Gave an amazingly thorough multipoint inspection that lets me know what else I can repair in the future. Will absolutely recommend Graham Auto repair in the future!

Thank you for your fantastic review Nate! We're thrilled that we could quickly diagnose the concerns you had with your truck. We're thankful to hear that you found our digital inspection to be thorough, and helpful. Our aim is to ensure that you feel confident and informed when making decisions about your vehicle's repairs and maintenance. We sincerely appreciate your recommendation, Nate. Thank you!

- Graham Auto Repair
5

Had n excellent experience with them. Lance was just great and Sean was super thorough in his inspection of my wife's 4RUNNER. I'm taking my Avalon in on Monday for service because of my very nice experience with her SUV. Besides that, they're only a a few miles from us. I was quite impressed with the cleanliness of the place. As a former dealership service and general manager I would highly recommend them. Thanks again!!

Thank you for sharing your wonderful experience with us, Scott! We're thrilled to hear that Lance and Sean provided you with excellent service for your Oil Change Service last week. We hope you found the same level of service for your wife's Avalon today. We appreciate your kind words about the thoroughness of Sean's inspection and Lance's great assistance. It means a lot to us, especially coming from someone with your experience in the industry. We're glad that our location's proximity to you is convenient. Thank you for recommending us, Scott. We look forward to serving you and your wife in the future!

- Graham Auto Repair
5

I could not be happier with my experience here. From making the appointment to driving away with all the work performed on my car. I highly recommend to anyone who wants to have a personal experience with an auto repair shop.

Thank you, Jennifer, for sharing your positive experience! We're thrilled to hear that you were pleased with your visit at Graham Auto Repair. Providing a personal and seamless experience for our customers is always our goal! Thank you for trusting us to perform the recent 60k maintenance services on your vehicle, including the oil service, and four wheel alignment We appreciate your recommendation and look forward to serving you again in the future!

- Graham Auto Repair - Yelm
5

Did great work and didn’t have it for a Ridiculous amount of time. They even took Initiative to put in my reverse light and called me to inform me what else was need after the Initial problem and was able to take me and pick me up from home. Great job !!!!

Thank you for taking the time to leave us this review Patrick! Addressing your concerns about your vehicle's overheating and fluid leak was our top priority. We're glad we could promptly diagnose and resolve these concerns for you. We appreciate your kind words about our work and efficiency. It's fantastic to know that our team took the initiative to go the extra mile and that we kept you informed throughout the process. Providing transportation assistance to and from your home is just one of the ways we strive to make your experience with us as convenient as possible. Thank you for choosing us, and we look forward to serving you again in the future!

- Graham Auto Repair
5

Took my car here after a bad experience with an unnamed Hyundai Dealership. My brake booster failed and the car was returned to me without even a mention of it. Meaning my brakes essentially didn't work. I called Graham Auto immediately the next day and had the car in, getting Diagnosed and worked on the same day. Got the diagnosis, an exact breakdown of the Estimate, and an estimated time of completion. They do good, decently priced, fast work. Their service advisors are always trying to ensure you know what's happening and you feel comfortable.

Thank you, Ryan, for trusting us with your Hyundai, and for giving us the opportunity to address your concerns. We're glad we could complete the diagnostics and repair services within the quick time frame that you needed. We are grateful to hear that our communication was positive and that our Advisors could make you feel comfortable through the process. We appreciate your kind words and the trust you've placed in our team. We look forward to the opportunity to serve you again in the future. Thanks Ryan!

- Graham Auto Repair - Yelm
5

Graham Auto Repair was wonderful. My car broke down close to their shop on a weekend. I just dropped off my car and they were very quick to respond back to me on Monday morning and had my car back running by Tuesday. I am very appreciative.

Thank you for choosing Graham Auto Repair, Jennifer, and for taking the time to share your experience with us. We're delighted to hear that we could assist you promptly and get your Scion back on the road swiftly after your unfortunate breakdown. Our team worked diligently to diagnose and address the drivability concerns with your vehicle. Including performing a thorough charging system diagnosis and oil service. We appreciate your detailed description of the incident, which helped us understand your concerns better. Should you experience any further issues or have any questions, please don't hesitate to reach out to us. We're here to ensure your vehicle's reliability and your satisfaction. Thank you for your trust in our Team Jennifer!

- Graham Auto Repair
5

These people are honest and have the best customer service around. A great neighborhood shop! You won't regret leaving your car in their hands.

Thank you for your continued trust in Graham Auto Repair, Vera. We're glad to have you as a valued customer over the past two years. Our ASE Master Technician Greg worked diligently to address your concerns regarding the check engine light and performed the necessary services. We're committed to providing honest and reliable service, and we appreciate your kind words about our team. Thank you for sharing that we have the best customer service around! Should you have any further questions or concerns about your vehicle, please don't hesitate to reach out to us. Thank you, Vera!

- Graham Auto Repair
4

I did not like (after being reminded of my 1:00 pm appointment) that when I got there by 1:00 pm that the place was locked up, with nobody around until several minutes after 1:00 pm.

Thank you for taking the time to share your feedback, Ulrike. We apologize for any inconvenience caused by our team lunch meeting running a few minutes longer than expected. Your patience and understanding are greatly appreciated, especially considering your continued trust in our team over the years. We're committed to enhancing our services and hope to better serve you in the future. Should you have any further concerns or feedback, please feel free to reach out to us directly. Thank you, Ulrike!

- Graham Auto Repair