Graham and Yelm Auto Repair

1536 Reviews
(253) 375-8343
(360) 515-9776

We Love to Hear From Our Customers!

5

1

We've had Greham Auto work on several of our cars and have been happy with their work. Recently we took our car in for work on the rear suspension and brakes. Work they quoted a few months ago when they worked on the front end. After dropping the car off, and then receiving a texted quote, we received a call to tell us they wouldn't work on the rear suspension and brakes because of a musty odor in the cabin. They have worked on the car several times in the past year in the same condition. the car is nearly 20 years old so no surprise that it may not have that "new car" smell. Sorry to offend your sensitive noses. I hope I haven't hurt your feelings with this review.

5

Straight honesty! Joe was a pleasure to work with and showed true empathy to the situation, they could have easily taken advantage of the situation for more money. Thank you for your honesty in a world of greed.

Thank you, Joel, for your kind words! We believe in treating customers with honesty and compassion, even in challenging situations. It's great to hear that Joe went above and beyond to provide you with exceptional service. We appreciate your trust in our company!

- Graham Auto Repair
5

great service as usual, thanks

Thank you for your kind words, Marcee! We're delighted to know that you had another great experience with us. It's our pleasure to provide exceptional service. If there's anything else we can do for you, please don't hesitate to reach out.

- Graham Auto Repair - Yelm
5

Last year we had Automotive Specialislt, on Golden Given Road in Tacoma Washington, do 9 grand of Repair work on our 2003 Dodge Ram. Most of what they did failed. This year we took the same truck to Graham Auto Repair. They fixed everything that the other shop failed to repair. They were more professional, they were more knowledgeable, and they made sure we understood exactly what needed fixing and exactly what our cost would be. Our truck drives, and sounds, like it did when it was brand new. We are 100% happy with the service we recieved from Graham Auto Repair, and would recommend this shop to everyone. Thank you Graham Auto Repair. Fred &Ronda Pugaczewski Puyallup, Washingtonq

Thank you, Fred & Ronda! We’re so glad to hear your truck is running like new again and that you’re happy with our service. We appreciate your recommendation and look forward to seeing you again!

- Graham Auto Repair
5

Excellent shop, clean, organized, super helpful, knowledgeable and trustworthy. Thank you much Chris, Christian and Joe for excellent customer service! Thank you Graham Auto Repair!

Thank you for the kind words Steven! We look forward to assisting you with any future needs.

- Graham Auto Repair
5

Thank you for the feedback and trusting us with your Chevrolet S10 Gary!

- Graham Auto Repair - Yelm
5

Helpful, fast, and effective.

Thank you, Sherry! We’re so glad to hear our team was helpful and that we got things taken care of for you quickly and effectively. We appreciate that you chose to put your trust in our team to take care of your vehicle. Thank you so much for your kind words! We look forward to the opportunity to serve you again in the future.

- Graham Auto Repair
5

The services they provide are very reasonable, with actual proof rather than just recommendations like my dealer does. This helps me budget my savings for my car needs.

Thank you for your thoughtful feedback, MJ! We’re glad to hear that our approach of providing clear proof with every recommendation has been helpful for you. It’s important to us that you feel confident in making decisions about your vehicle’s care and that you can plan your budget with peace of mind. We truly appreciate your trust in our team and look forward to serving you again in the future!

- Graham Auto Repair
3

Had to make 3 trips/appointments for my A/C issue(S) on my 1994 OBS refrigerant fill to two different leaks that weren't caught on the first release. Ended up spending more and more when the 2nd appointment should have flagged the issues since the first didn't.

Derrick, thank you for taking the time to share your feedback. We’re grateful we had the chance to speak with you directly about your A/C concerns. Your patience and loyalty as a longtime customer mean so much to us, and we truly value the opportunity to learn and improve from this experience. Thank you again for trusting our team, and we look forward to serving you in the future.

- Graham Auto Repair
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