We took my car in for some work they said would take a few hours. We got there and they then told us it could take up to 48 hours because they would need to coordinate with the warranty company. They then called and said it would be longer be ause they were waiting on a part. They weren’t able to get to it over the weekend because they were closed but would get to it the minute they opened again. It was a long weekend so they didn’t come back till Tuesday. Now they’ve had my car five days. We called them Tuesday afternoon and they said they were just getting to it. Wednesday we called again and they told us they hadn’t even gotten to it yet. When questioned wjy they simply said “We haven’t had the time.” Later that day they called and said they were waiting on a part. Now, they had already told us they had ordered the part and were waiting on it the day after we dropped the car off. But how is that possible when they hadn’t even gotten to the car yet? Now they are waiting on the part, again. By this time they’ve had my car for seven days. When we do finally get the car, two days later-nine days after we dropped it off-there is no gas in it, barely enough to get to a gas station. When we get to the gas station and start putting gas in it it starts pouring out the bottom. They didn’t connect the gas tank right. We have to drive back, on fumes, to have them connect it again, and then back to a gas station, on fumes, to gas it up. This is the worst experience I’ve ever had with an auto shop. I will never go back.
Danise, we appreciate that you took the time to share your feedback with us. We apologize for the frustration you had when working with our team. We have thoroughly reviewed the details of your experience. Including the unexpected delays, the gas tank concerns, and the communication gaps. This falls far short of the service we expect to provide to our customers, and that you deserve. Please accept our apologies for all the inconvenience & frustrations you have endured. It is always our goal to provide exceptional service to every customer. We deeply regret that we did not meet that standard for your visit with us. We would like the opportunity to make things right for you. We invite you to contact us at your earliest convenience. You can return our phone call at 360-245-0388 and ask for Allen. As an alternative you can send us a text message at 360-515-3785. We would like to meet with you so that we can discuss things further. Your feedback is invaluable to us Danise. We dedicate our team to learning from this experience so that we can improve our services. Once again, thank you for sharing your concerns. We appreciate your patience as we work towards exceeding your expectations.
- Graham Auto Repair - Yelm