Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

2

This is my second time using Graham Auto repair. After a good experience using them the first time, I decided to use them for a rear break Job. Let me start off by saying that everyone I encountered that worked here was polite and eager to help. The shop building are kept clean and orderly. However after getting a turbo replaced on a ford van and them doing the job quickly I wanted to have them do rear breaks for my van. The first job (turbo replacement)they did run into a problem and the price they quoted did increase by 300-400$ after they started the job. But being a business owner myself I understand things do happen. So when they quoted me 775$ for break pad, and rotor replacement I decided to schedule. I use this van every day for my business and scheduled it for a time that I was leaving town for a long weekend. Upon dropping the van off they told me the quote wasn’t right and that unfortunately it would be 1550$ for the rear breaks. It took me back, and I quickly questioned them on the 100% increase in price. After questioning them on this they did lower the price to 980$. A bit confused, annoyed, and feeling a bit uneasy I left the van, as I needed the work done and was leaving town. However a day or so later I received a call from them explaining that a break caliber was broken and needed to be replaced. The new quote for this addition double the cost of the job to just shy of 2000$!!! I’m and still so confused as to why the price increase was so drastic for a couple hundred extra dollars in materials and an hour or so of extra labor. I feel like they knew I needed the work done, and tried to take advantage of me knowing they had me in a tough spot. They did!! However out of principle, I picked up my van upon arriving back in town and took it to Les Schwab down the street. They told me the same diagnosis, and quoted me a total price with tax of 1260$ for the same exact job. So disappointed with Graham Auto I thought I had found an honest auto mechanic.

Ted, thank you for taking the time to speak with our manager, Chris, and for sharing your insights on how we can improve. We appreciate your feedback and the opportunity to reflect on your experience. We understand that changes to an estimate can be frustrating, and we apologize that this led to an experience that didn’t meet your expectations. In this case, the situation had changed quite a bit after your previous visit 5 months ago, from when we made the original estimation. Due to the additional miles driven and damage found during the inspection, adjustments needed to be made. Our goal is always to communicate any updates clearly, and we acknowledge that our team could have communicated those more seamlessly. We also recognize that since you were out of town at the time, it was difficult to connect and discuss these updates in real-time. We always strive to keep our customers informed throughout the repair process, and we appreciate your patience given the challenges in coordinating those conversations. Following our discussion, we’ve taken steps internally to improve how we communicate price updates and repair recommendations, ensuring better clarity for our customers moving forward. We’re grateful for your feedback in helping us refine our processes. Ted, we truly value the trust you placed in us for past services. We hope that we may have the opportunity to work with you again in the future and earn your trust again. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Thank you again for your time and for sharing your experience.

- Graham Auto Repair
5

As a local business owner who relies on his work van, having it down sitting in a shop is my worst nightmare. These guys don't mess around when it comes to service and efficiency. I called them with my issue, not only were they able to see it, they pretty much started repairs immediately. I got my van back the next day. And it has been working great. Thank you guys for your awesome team and service. Manus Mechanical...

Thank you, Alex! As a local business owner, we know how important it is to keep your work van on the road and running reliably. We’re so glad we could get your van back on the road quickly and that it has been running great ever since! Your trust and support mean a lot to us, and we truly appreciate your kind words about our team. If you ever need anything in the future, we’re here to help!

- Graham Auto Repair - Yelm
5

Transmission replace on 2014 honda accord. They do great work and fast turn around. 2nd time i have used them and really good experience. Friendly people too

Thank you for your kind words Kendall! We appreciate that you chose to trust us our team with your 2014 Honda Accord’s transmission replacement. We’re so glad to hear you had another great experience and that you appreciated the fast turnaround. It means a lot to us that you’ve chosen us for your vehicle care! We look forward to serving you again in the future.

- Graham Auto Repair
5

I had my brakes done here, and I had my transmission replaced here, I am very Happy with the work that was done. Thank you Graham Auto.

Thank you, Corwin! We truly appreciate your trust in us for both your brake service and transmission replacement. It means a lot to hear that you're happy with the work we completed. Keeping your vehicle safe and running smoothly is always our top priority! If you ever need anything in the future, don’t hesitate to reach out. Safe travels, and thanks again for putting your trust in our Team in Yelm, WA!

- Graham Auto Repair - Yelm
5

Had a minor car issue, not only was it resolved quickly it was also done free of charge.

Thank you, Joseph! We’re so glad we could help with your concern and get you back on the road quickly. It’s always our goal to provide great service and support whenever our customers need us. We truly appreciate your kind words and are happy we could serve you. If you ever need anything in the future, don’t hesitate to stop by!

- Graham Auto Repair - Yelm
5

Thank you, Peter, for your 5-star review! We truly appreciate your support and are so glad to hear you had a great experience with our team at our Graham, WA location. If there’s ever anything you need in the future, we’re here to help. Safe travels, and thanks again for choosing Graham Auto Repair!

- Graham Auto Repair
5

Friendly, knowledgeable, and professional staff. The inspection and work they did on my truck was excellent.

Thank you, Ed! We’re so glad to hear that you had a great experience with our team. It was our pleasure to perform the cooling system service on your vehicle and to ensure everything was in top shape with our courtesy vehicle inspection. Your kind words about our team and service mean a lot to us! We appreciate your trust and look forward to assisting you again in the future. Safe travels!

- Graham Auto Repair - Yelm
5

I have been coming to Graham Auto for about two years now. Only place I bring my 20 year old car. The people here are wonderful! They listen to your concerns and do a great job! I don't plan on taking my car or my families cars anywhere else for whatever needs doing.

Thank you so much for your kind words, Janet! We’re honored to be the shop you trust with your 20-year-old car and your family’s vehicles. Our team truly values listening to your concerns and ensuring your car gets the care it deserves. It means the world to us that you’ve been coming to Graham Auto for two years now, and we look forward to continuing to serve you for many more!

- Graham Auto Repair
1

Do a little homework, get a quote first and then get a quote from Emerald. I have a grocery list of complaints regarding quality of work and price. You decide for your self.

Michael, thank you for sharing your feedback. We wish we had known about your concerns sooner and had the opportunity to address them during one of your previous visits, especially since we haven't spoken with you in over a year. However, we are thankful for the chance to reconnect and to hear your perspective now. It's always our priority to provide excellent service and to ensure our customers have a positive experience; which is why we value feedback that helps us improve. So we thank you for taking the time to speak with our manager, Chris, this week. As a family-owned business here in Yelm, WA, we believe in supporting our community. This includes the other auto repair shops in town. There are many great businesses in our area, and many people in need of auto repair services. We understand that everyone has their own preferences when it comes to vehicle care. It's great that in our small town we have multiple options to choose from, giving residents multiple ways to support a local business. Our goal is to build lasting relationships with our customers! We will always provide you with honest, high-quality service every time, backed by our in-house warranties. If you choose to take your vehicles to another shop in town, we respect that decision and sincerely wish you the best! If you’d like to discuss your experience with us further, we’d be happy to talk. Please feel free to reach out by calling 360-245-0388 or by sending an email to [email protected]. Thank you!

- Graham Auto Repair - Yelm
5

I came in with an over heating problem. They found where the leak was, pointed out that my van model doesn't do well with replacement parts for the water pump so I got a new one (has 123k miles when I got it, I added 20k in 4 months). I waited for it in their nice lobby and easy to access bathroom plus my phone made time fly.

Thank you, Matt, for your review! We're so glad that our team could help by diagnosing the coolant leak on your van and providing you with the best repair option. It’s great to hear that you found our lobby comfortable while you waited! We appreciate that you took the time to share your experience with us. If you ever need anything in the future, we will be happy to serve you again. Safe travels!

- Graham Auto Repair