Graham and Yelm Auto Repair

My experience with Graham Auto has for many years been great but they just keep getting better. I really appreciate their dedication to focused customer service.

I would recommend this place if you need your vehicle repaired. I’ve needed to use them twice now and both times I was not disappointed. My service advisor Rob is the best!

I recently called Graham Family Auto for a quote and provided all the necessary details about my vehicle and the work needed. I was told I’d receive a call back later that same day with the quote. As closing time approached and I hadn’t heard back, I called again and spoke to a different representative. He apologized, said they got slammed, and assured me that the original person I spoke with would call me back by the end of the day. The next day came, and still no response. I called again, but after waiting four days and following up three times, I never received a simple quote. Frustrated, I reached out to Sorenson’s Auto, just down the road, and they gave me a quote in under 10 minutes. I understand that shops get busy, but if they can’t even provide a quote in a reasonable time frame, how can they be trusted with actual repairs? After reading other reviews, it seems like this is a common issue, along with questionable pricing. I highly recommend going somewhere more professional and organized.

Do not use this repair shop. The work they did on our 2016 Ford Explorer led to the ultimate destruction of the engine. We brought it in for a water pump replacement. It's recommended to replace the timing chain at the same time since it's already exposed. During the repair I was told it was taking longer than anticipated because the tech had dropped the aluminum oil pan causing it to Crack. When we were finally able to pick up our car my wife began driving it to work. We noticed it had a slight ticking sound. Over the course of three months the ticking noise slowly got louder and became a loud knocking sound coming from the location of the timing chain. We took it back and left the car for the shop to inspect it. Three days later I called for a status update. I was told they were still trying to locate the sound. At this point I was angry and told them to "stop screwing around and focus on the timing chain area where they had recently had been doing the work". Nearly a week later we were told the car was ready to pick up. I told the service manager I was unhappy with the entire expirence and that I held them responsible for not doing the repair properly. I was able to get them to admit that the tech who did the work was let go. I told the service manager that I blamed HIM, for putting a new employee who lacked the technical skill to do such a complicated repair and that had the timing chain come apart while my wife was driving, they would have been held responsible for the destruction of the engine. Fast forward 6 months. The engine began making the same knocking noise coming from the passenger side in the timing chain location. I immediately recognized the sound and made an opointment at Sunset Ford. Three days before the car was to go in for an inspection, my wife stopped to get gas in Orting on her way home from work. When she started the car it began missing and shaking and as she attempted to move the car away from the gas pump area it was bucking and lerching forward until she was able to patk it out of the way. We had the car towed to Sunset Ford the following day. On the second day I got a call from the service advisor saying he had bad news. The engine slipped timing and was destroyed. I was quoted $18,500 to install a new Ford rebuild engine and two turbocharger. The repair would be more than the value of the car. We are now faced with selling our beautiful SUV for parts. We will be lucky to get $5,000 if we can sell it as a parts car. We know this unfortunate incident was the result of the initial attempted water pump and timing chain replacement less than a year earlier. This car had been properly maintained since new and had years of life ahead of it. I wouldn't recommend Graham Auto Repair for any automotive servicing!

I’m very thankful for this team. First off, Christian. This young man is a saint. He’s got patience and a welcoming spirit and I am so thankful for him being with us through all the things we have been through with our vehicles. Thank you to our amazing mechanics and for the entire staff. Also, how sweet of them for the little goody bag. Love them. Best neighbors.

This is my second time using Graham Auto repair. After a good experience using them the first time, I decided to use them for a rear break Job. Let me start off by saying that everyone I encountered that worked here was polite and eager to help. The shop building are kept clean and orderly. However after getting a turbo replaced on a ford van and them doing the job quickly I wanted to have them do rear breaks for my van. The first job (turbo replacement)they did run into a problem and the price they quoted did increase by 300-400$ after they started the job. But being a business owner myself I understand things do happen. So when they quoted me 775$ for break pad, and rotor replacement I decided to schedule. I use this van every day for my business and scheduled it for a time that I was leaving town for a long weekend. Upon dropping the van off they told me the quote wasn’t right and that unfortunately it would be 1550$ for the rear breaks. It took me back, and I quickly questioned them on the 100% increase in price. After questioning them on this they did lower the price to 980$. A bit confused, annoyed, and feeling a bit uneasy I left the van, as I needed the work done and was leaving town. However a day or so later I received a call from them explaining that a break caliber was broken and needed to be replaced. The new quote for this addition double the cost of the job to just shy of 2000$!!! I’m and still so confused as to why the price increase was so drastic for a couple hundred extra dollars in materials and an hour or so of extra labor. I feel like they knew I needed the work done, and tried to take advantage of me knowing they had me in a tough spot. They did!! However out of principle, I picked up my van upon arriving back in town and took it to Les Schwab down the street. They told me the same diagnosis, and quoted me a total price with tax of 1260$ for the same exact job. So disappointed with Graham Auto I thought I had found an honest auto mechanic.

As a local business owner who relies on his work van, having it down sitting in a shop is my worst nightmare. These guys don't mess around when it comes to service and efficiency. I called them with my issue, not only were they able to see it, they pretty much started repairs immediately. I got my van back the next day. And it has been working great. Thank you guys for your awesome team and service. Manus Mechanical...

Transmission replace on 2014 honda accord. They do great work and fast turn around. 2nd time i have used them and really good experience. Friendly people too