Graham Auto Repair

We Love to Hear From Our Customers!

1

Disappointed in this shop. I took my car in to have a crankshaft relearn performed, and to have an a/c diagnostic done. What I received was a list of other items wrong with the car. I was informed that another diagnostic needed to find out what was wrong. I asked about the relearn, and was told they couldn't do it because of the codes. The a/c diagnostic was not done either. I felt that after a $186 diagnostic, it should be enough to point at a possible issue... nope.That list included a leaking differential cover which was last removed by this shop several years ago during a fluid service. It turns out that when they reinstalled the cover, they put a bracket that holds some tubing and hoses in place BETWEEN the cover and the differential thus creating a leak on the upper side. Bottom line is I felt that they were stacking diagnostic charges, when experienced mechanics would give possible solutions. I won't return to this shop, especially after finding the source of the leak in my differential.

Thank you for taking the time to leave your feedback Colin. We genuinely appreciate your perspective as we always strive to provide high-quality service to every customer. We understand your frustration regarding the diagnostic process. When you brought your vehicle to us for a crankshaft relearn and an A/C diagnostic, we started with a Level 1 diagnostic to identify the root cause of your vehicle's concerns. These included codes that indicate a lean condition and misfire. This prevented us from performing a crankshaft relearn without addressing them first. Given the complexity of these concerns, we needed more time to delve deeper, which is why we suggested further diagnostics. Our goal is to ensure accurate and thorough evaluations and avoid unnecessary repairs or costs. We never take additional time without first seeking your approval. Unfortunately, since you declined the additional diagnostics time, we were unable to complete a comprehensive assessment. Regarding the A/C diagnostic, this is a separate process that requires distinct time and testing. Since the initial diagnostic was focused on the engine's performance and related issues, an A/C diagnostic would need additional time and resources to identify any potential problems. Since you declined that service, we did not perform any diagnostics on the A/C system. Regarding the list of concerns we provided, our intention was to inform you of all findings that might affect your vehicle’s performance and safety; including the leaking differential cover. The reason we perform a thorough inspection and provide you with photos, is to allow you to make informed decisions about your vehicle's maintenance and repair needs. It's important to note that our records show we last serviced your vehicle eight years ago for a front hub assembly, which is unrelated to the differential system. This leak was not caused by something our technician performed eight years ago. If you'd like to discuss your concerns further or need additional clarification, please contact us directly at 253-847-2221. We value your feedback and would appreciate the opportunity to address your concerns personally.

- Graham Auto Repair
5

If you value. Your vehicle as much as I do. This is the only place I would take mine. Great service every time. Thanks, again, guys.

Thank you for your positive review Greg! We’re thrilled to know that you trust us with your vehicle. We appreciate your kind words about our service. Thank you for trusting our Team for your recent Check Engine Light concern. We are thankful that our diagnostic service & repairs met your expectations! We look forward to continuing to provide you with great service every time. Thank you again, Greg!

- Graham Auto Repair
5

Thank you, Gary, for your 5-star review and for being a loyal customer over the years! We appreciate your continued trust in our team to take care of your vehicles. We're thankful for the opportunity to serve you with your recent oil change service. We look forward to serving you again in the future Gary!

- Graham Auto Repair
5

Never been disappointed with their work. Sure there may be cheaper mechanics, but I value quality of the work.

Thank you, Leo, for your 5-star review and for being a loyal customer over the years! We appreciate your continued trust in our team with your vehicles. We're grateful that you chose our Team to diagnose your check engine light and rough idling concerns, during your most recent visit. If you have any other concerns, please don't hesitate to reach out. We are so thankful to know that you value the quality of our work. Your feedback is much appreciated Leo! We look forward to the opportunity to serve you in the future.

- Graham Auto Repair
5

Customer service was nice and friendly, they informed me of the results of the diagnosis on my vehicle and what is recommended and the cost associated with the replacement.

We appreciate your feedback and your kind words, Chris! We're pleased that you found our team's customer service to be nice and friendly. It's great to know that our detailed diagnosis and recommendations met your expectations. We were happy to assist with your steering concerns and complete the necessary repairs and maintenance services. Thank you for choosing Graham Auto Repair in Yelm. We look forward to the opportunity to serve you again in the future!

- Graham Auto Repair - Yelm
5

Reliable and friendly

Thank you, Joseph, for your 5-star review! We're glad to hear that you found our service reliable and friendly. It was our pleasure to complete the front-end alignment on your vehicle. We appreciate your trust in Graham Auto Repair in Yelm and look forward to the opportunity to serve you again in the future!

- Graham Auto Repair - Yelm
4

Troy came out to inspect my car today, and since they were too busy to make a diagnosis suggested I take it to another shop. He then let me stay in their air conditioned waiting room while I waited for my tow truck Big shout out to him for his help and extra care for my comfort!!

Thank you, Stephen, for your kind words and understanding. We’re glad to hear that Troy could assist you and provide you with a comfortable place to wait. We appreciate your patience and understanding. We hope your car is diagnosed and repaired as quickly as you need! If you need any further assistance in the future, please don't hesitate to reach out. Thank you again, Stephen!

- Graham Auto Repair
5

Customer service is awesome! My 2000 Ford Ranger had some issues that got resolved here. Very friendly shop Welcoming atmosphere Good communication The keep you informed on what is happening throughout the vehicle repair. They provide rides to your home in the area. They also picked me up when my vehicle was ready. The shop is in a convenient location. I paid for an inpection so that I am aware of any flagged issues. Good experience! Resse, Nick n the manager are awesome!

Thank you, Cindy, for your wonderful review! We’re delighted to hear about your positive experience at our Yelm location. Our team commits to providing you with excellent customer service at every visit! So we are glad that our communication, friendliness, and shuttle services were helpful. We appreciate your feedback on our vehicle inspections. We do include a free vehicle health inspection with our services. However, our detailed diagnostics and brake inspections dive deeper into specific vehicle concerns. We’re pleased we could resolve the concerns you had with your 2000 Ford Ranger. We are happy to keep our customers informed throughout the diagnostic process! Your trust and kind words mean a lot to us. Thank you Cindy!

- Graham Auto Repair - Yelm
5

They were quick knowledgeable and friendly. We will use them again in the future. Great job guys.

Thank you, Senja, for your 5-star review! We’re thrilled to hear that you found our team quick, knowledgeable, and friendly during your recent maintenance and A/C services. We appreciate your trust in our auto repair team in Yelm, WA. We look forward to serving you again in the future! Your continued support means a lot to us. Thank you Senja!

- Graham Auto Repair - Yelm
5

Graham automotive is fantastic in all ways. Customer Service is excellent. both Alan and Race go out of their way to make sure EVERYTHING is correct. The mechanic’s go out of their ways to make sure your car is fixed and run well..Our family took a chance to use Graham when they had just opened because we wanted to support local and NOT have to go into Tacoma for auto repair..We are very happy with your service and will continue to utilize their services!!!

Thank you for your fantastic review, Deckie! We are thrilled to hear that you are happy with our customer service and the work of our technicians. Our team strives to ensure our customers have a positive experience; and it’s wonderful to know our efforts are appreciated. We’re grateful that you chose to trust us with your vehicles, including the recent visit for your oil change service. We are so thankful to be your choice for vehicle maintenance and repairs, within our local community. Thank you for your continued loyalty throughout the past two years. We look forward to serving you and your family again in the future!

- Graham Auto Repair - Yelm