I'm always hesitant about having others work on my vehicles, but, being new to the area, and without my tools, I was not in the position to major repairs. Rick at front desk was the consummate professional which spoke volumes to the quality of work that they perform. I needed some in-depth trouble shooting performed on my front suspension and they took the extra time to evaluate my entire vehicle to identify any additional issues. They were spot on with a small coolant leak I had from the water pump bypass hose, which is a very small hose to locate and is often misdiagnosed as the water pump itself. I bring this up because many "shade tree" mechanics will just tell those that are not mechanically inclined that it is the water pump as a means to raise the cost of the repair. Thank you for being honest. The only reason I took a half a star off is due to the length of time for an appointment (1 to 2 weeks). I wish there was an option to only take off .005 stars instead of point .5 as this is not that big of an issue, but, it does require prior proper planning. I'm sure that in an emergency situation they would be willing to bump up the timeframe dramatically; however, mine was just a routine repair. Nonetheless, I would, and will, recommend G.A.R. to anyone in need of quality work and feel completely comfortable having my wife take the car there in my absence without getting raked over the coals.
Thank you very much Scott, we appreciate your business!
- Graham Auto Repair