5

I've never been to Graham Auto Repair until my bestfriend started working there. I love that it is family owned and very trustworthy. I am very leary of ever taking my truck to places because i am afraid they will not do a good job and charge me an arm and a leg. Graham Auto walked me through it all and made me aware of what they were going to do. I was only without a vehicle for a day and everything was fixed!! (i let my truck go a little and didn't keep up on the maintenance) Thank you for taking care of me and you will be my go to auto shop for years to come!

Thank you Ciera! Looking forward to seeing you in again soon!

- Graham Auto Repair
1

I went in for services that added up to a grand total of $800, only to find that my oil was still dirty and full of deposits(Amongst other problems that I paid to have done). I called and was told to come down to check it out, then they told me everything is fine and that was a few weeks ago... Now I'm out of $800 and a method of transportation. I highly suggest to avoid this company at ALL costs, otherwise you could end up like me: Jobless, without a vehicle, and short on patience for bad business ethics. Please, don't waste your time and money with these dishonest people.

Matthew, I am sorry for your bad experience here at Graham Auto Repair. I am unsure of what really happened, or specific details unless you give me your full name or number to contact you, or feel free to give me a call at the shop. 253-847-2221 -Troy

- Graham Auto Repair
5

The folks at Graham Auto Repair are great! They are always willing to go above and beyond to make sure your repairs are done right and they provide a lifetime guarantee on parts and service. Not something you get at other repair shops.

5

Rick and the crew took care of my F-350!!

5

I have always taken my vehicles to Graham Auto Repair. They do excellent work and have very good diagnostic skills.

4

Great Customer Service at the Front Desk!!!!!!!!!!!! As locals who dealt with Mr/Mrs Sorenson for years---it is nice to reconnect with quality people again. we usually have 4 or 5 vech's and will use your services in the future!!

5

your response was great as always...thought that Ford should have offered the software download at no charge...it was their software that went bad.

5

God bless you and yours

1

My son called and asked about having his thermostat changed on his Mazda due to a check engine light coming on and it would pass emissions this way. He was told they still needed to run a diagnostic report on it although he already knew what it was. They told him if he had the work done he wouldn't have to pay for the diagnostic report, just the work preformed. After dropping the car off and waiting 2-3 hours for the diagnostic report to be done we were told it needed a thermostat as suspected. At this point the phone quote a few days before went from less then $300 to over $400 when they had the car in hand. The diagnostic report which we were told would be free if they did the work done went from free to only $30.00 off (costing us more then $100.00 extra). Bottom line if you are going to deal with Graham Automotive repair, Get it in writing when you drop off the car as they are not very friendly or honest. One positive the mechanics were very friendly which couldn't be said about the service manager who was very rude and short.

5

everything is explained to you and I appreciate the service and the fact I'm told what is needing fixed down the road and what needs fixed now so I can budget for it.