We Love to Hear From Our Customers!

5

Your service is outstanding, will get others to get their service here also.

5

You did an excellent oil change and maintenance check on my truck! I love where you're new location is; the parking is better and there's a bigger building to occupy clients. I've continued to only go to you for years now for all services because nobody has the excellence and top quality workmanship as you!!!

5

Rob was very helpful with the repair of our vehicle. Kept us in the loop and had our car back to us earlier than estimated.

5

I brought my car, not running. I have fairly good knowledge of cars, but couldn't diagnose the problem. These guys had it diagnosed the day I brought it in. I reviewed the repairs that they had emailed me, authorized it & they had it running in a couple of days. It runs great. Definite 5 star.

5

As usual, the crew at Graham Auto have done an excellent job for me. They always go " The extra mile" to make your experience a pleasant one.

1

I WAS VERY HESITANT TO BRING MY TRUCK INTO GRAHAM AUTO REPAIR AS IVE HAD PREVIOUS ISSUES IN THE PAST AND OTHER PEOPLES EXPERIENCES. WELL I DECIDED TO ANYWAYS AS THEY HAD AN OPENING APPOINTMENT. I TOOK MY TRUCK IN WITH A FEW THIGS I NEEDED TO FIND OUT WHAT WAS WRONG. I ALWAYS EXAMIN EMY ENTIRE VEHICLE BEFORE LEAVING IT SOMEWHERE. AFTER ABOUT A DAY AND A HALF I GOT A CALL WITH A QUOTE ON A COUPLE THINGS THAT NEEDED TO BE DONE. I DECIDED TO DO THEM ALL AS IT WAS BETTER THEN BRINGING IT BACK ANOTHER TIME. THEY NOTICED I HAD A FULL BOTTLE OF ANTI FREEZE, THAT I WAS GOING TO PUT IN BEFORE I NEEDED SOME REPAIRS. I TOLD THEM IT WAS OK TO USE MINE. WELL, THIS IS WHERE THE HORRIBLE EXPERIENCE HAPPENED. I GET THE CALL THE TRUCK IS READY FOR PICK UP. THEY DIDNT EVEN DO ALL THE REPAIRS THAT WERE DISCUSSED OVER THE PHONE. NOW LEAVING ME TO MAKE YET ANOTHER APPOINTMENT AND MISS MORE WORK. SECOND, THEY USED MY ANTIFREEZE AND CHARGED ME!!! HOW IS THAT OK?? AND THE FINAL STRAW... WHEN I PICKED UP MY VEHICLE THERE WERE 2 HUGE GAUGED PAINT SCRATCHES ACROSS THE DRIVER DOOR. TWO!! AND VERY NOTICEABLE. I WENT IN TO SEE WHAT HAPPENED AS WE DID A WALK THROUGH PRIOR AND WAS TOLD THE MANAGER WOULD REVIEW CAMERAS AND GET BACK TO ME. 5 DAYS IN A ROW I CALLED TO GET A FOLLOW UP AND WAS NEVER CONTACTED OR ANYTHING. EVERY TIME I CALLED I WOULD GET THE RUN AROUND. NO APOLOGY OR ILL SEE WHATS GOING ON WITH LOOKING. THEY WERE RUDE AND HAVE POOR/HORRIBLE CUSTOMER SERVICE. WE WILL MAKE SURE TO NEVER RETURN AND INFORM ALL OUR FRIENDS AND FAMILY THAT USE YOUR SHOP TO LOOK ELSEWHERE AS IT SEEMS YOUR CUSTOMERS ARE NOT A HIGH PRIORITY. IF I COULD GIVE ZERO STARS I WOULD!!

Ashley, we apologize for not replying to your Google Review much sooner. However, it took us some time to discover what vehicle and services you were referring to, since you did not use the name Ashley when you came into Graham Auto Repair. We have thoroughly gone through our records, we have spoken with our techs, and we discovered that we did work on a Chevrolet Silverado in April 2017 (we will keep your name anonymous, since you have used a different name here). We did make multiple attempts to contact you regarding our services, prior to receiving this Google Review. Unfortunately, you did not return any of our calls. Our tech, who still works with us today, stated that he did a full walk around with you before leaving your truck at our shop. The scratches that are mentioned in this Google Review were already on the vehicle before you left it with us. You verified with our tech that you had received them prior to coming to our shop. It is true that we added your anti-freeze to your vehicle, which you already owned; we made a note in the service paperwork that we charged you for the Flush Kit, not for the coolant. At Graham Auto Repair we only complete services that we have prior authorization for. We completed all of the services that were authorized by you; anything that wasn’t authorized we could not complete. If you would like to talk to us about any of the services that we completed for you, we would appreciate your call. We do our best at Graham Auto to always provide the best service possible, and to be honest and open about the work that we do. We are always looking for ways that we can improve, so please feel free to call us at 253-847-2221. - Troy

- Graham Auto Repair
5

Once again it was great service and friendly atmosphere throughout. Quick, courteous and answer any and all questions honestly.

5

Courteous, fast, honest. I had work done and they covered under the guarantee of work that was previously done. So easy to say it was a different issue, but they we honest and open about the issues. Will continue to use them as my single source of automotive care.

5

I really appreciate the service I got from Graham Auto Repair. They worked to fit me in and got my car repaired in a timely manner and they were very good at keeping me up to date about what what needed to be repaired and how long it would take.

5

Took our Audi here when it needed some serious work done to the cooling system. They stuck to the time frame, updated us every step of the way, fixed all the issues and were very reasonable on cost. We also took our Fiat Abarth here for an oil change as it was much more convenient and affordable. Beautiful new location, and we loved the surprise goody bags each time we took a vehicle in. Thanks guys!!