Graham Auto Repair

At Graham Auto Repair we have 24 Team Essentials. These are words we live by. We use these essentials in the way we communicate with each other on a daily basis. If we see someone who is exemplifying one of our essentials, we celebrate! Likewise, if someone is struggling with one of our essentials - we use that as an opportunity to communicate and grow. One way that we celebrate success is by giving each other Stars! “Integrity is not about convenience. It’s an unwavering commitment to do the right thing in every action and every decision we make; even when no one’s looking. Make decisions that build strong, trusting relationships.” Let’s talk about Essential #1: Integrity Sadly, the Automotive Industry has not always been known for its Integrity. Whether we are talking about automotive sales, insurance, repair, or maintenance: there is an underlying fear that you may be taken advantage of. At Graham Auto Repair it is our goal to change that, one se ... read more

Today at Graham Auto Repair we got to celebrate a Birthday for one of our Automotive Technicians! Meet our Automotive Technician Bret! Bret joined our Team at Graham Auto Repair in November 2020. He is married to Kellee and they have three kids: Jessica, Michael, and Douglas. Their family has a Rottweiler named Scout! Bret was born in Puyallup and he grew up in Roy, attending the Yelm High School. He got into repairing vehicles by working on his own Motocross Bikes. As time went by he really got into Hot Rods! He has been working in the Automotive Field since April 1986. His favorite thing about working in this industry is having a good end result. When Bret finds himself with spare time he enjoys riding dirt & street bikes. He also likes to work on his Corvette & his 1942 Mercury! Their family enjoys camping, fishing, and going to the beach. We are ... read more

Digital Vehicle Health Inspection At Graham Auto Repair our Automotive Technicians will complete a Digital Health Inspection of your vehicle with every service. This is a courtesy service with no additional cost for you. During the vehicle inspection our Technicians take pictures of everything that they find. The inspection includes a walk-around where they inspect things like the overall body condition, the headlights, windshield, tire depth, vehicle mileage and warning lights. They also perform a Test Drive where they inspect the horn, chassis, parking brake, engine performance, shifting, steering, braking, and acceleration. They check all of your fluids, including the engine oil, coolant, brake fluid, transmission fluid and power steering fluid. They inspect the battery, spark plugs, air filter, drive belts and cooling system hoses. They check for fluid leaks and perform a visual inspection of the brakes, tires and struts. After the vehicle inspection is complete, o ... read more

Graham Auto Repair | Essential #4 "Go the Extra Mile. Be willing to do whatever it takes to accomplish the job, plus a little bit more. Whether it's starting early, staying late, or doing something that's not in your job description. It's the Extra Mile that separates the average person from the Superstar. Be a Superstar!" I just want to take a moment to make this, "Graham Auto Repair Essential" a little more personal. First of all, if you don't know me, my name is Lacie. I have been the Digital Media Manager here at Graham Auto Repair since April 2019. You can see my photo up above, along with our Service Advisors, Brian (left) and Rob (right). As the Digital Media Manager, I spend a lot of time in the background and I get to witness our Team and how they work together. I have never worked somewhere before where "going the extra mile" was the norm and such a huge part of ... read more

What is Our Vehicle In-Process? Hi! Welcome to Graham Auto Repair! Today we are going to share with you our current Vehicle In-Process. If you don't know what I mean by that: the process that we go through when we process our customers' vehicles before having any repair or maintenance services completed at our Shop. Some of these steps have always been part of our process. But recently, due to the Coronavirus COVID-19 Pandemic, we have begun adding even more steps for added assurance of Health and Safety. Check out our YouTube Video by clicking on the Link or on the Picture above. In this Video our Service Advisor Rob goes through our Vehicle In-Process steps that we are going to discuss below.               First things first: greeting our Customers! If it's been awhile since yo ... read more

At Graham Auto Repair we have options while you wait for us to service your vehicle. Who likes to sit in a boring, uncomfortable waiting room for hours while they get their car worked on? Or worse yet---what if the Auto Repair Shop doesn't have a waiting room? Then you end up standing or walking around, hoping the work will be finished quickly.   We Have a Comfy Waiting Room Sit back and relax while you wait! At Graham Auto Repair we have comfortable seats where you can relax. We also have a Charging Station where you can plug in your phone! Do you have work to do on your computer? Pull up a chair at our bar and plug in your computer. Are you thirsty? Hungry? We have complimentary coffee, tea, water, cookies, and other snacks for you too. We want you to feel at home while you wait. There's Fun For The Kids Too! It's not always ideal when you have to bring your kids along with you on your errands. But isn't it nice when there is a convenient place for them too? With ... read more