We Love to Hear From Our Customers!

5

The entire experience from giving me a ride home and the awesome kind gentlemen that drive me and helped me at the counter a appreciate completely he message it says free I wish I could remember his name, he was at the first both when you walk in,! 10/of10

Thank you for your kind words, Chad! Your Service Advisor was Rob, and he is thankful for the opportunity to serve you. Thank you for trusting us with your Ford, we are thankful to hear that our team provided you with such a good experience!

- Graham Auto Repair
5

excellent

Thank you so much for choosing to put your trust in our team , Gary. We are thankful for the opportunity to serve you by completing services on your Ford Fusion. We appreciate your continued support!

- Graham Auto Repair
2.5

I'm out to lunch on how trustworthy , the new Graham auto repair in yelm is in general. The reason being. The first thing I need to say is customer service was great,man behind the counter made thing right in the end. The issue was this I brought my 2018 f-150 in at 8am for a tuneup and 120 thousand mile service I was told time would-be 2-3 hrs, I also had a engine light, I had O-Riellies plug in there tester, Random- Missfire. So dropped it off, 12am rolls around no word on my truck. I call, "your truck is here 100% finished, the mechanic says there is still the misfire issue. We can run a diagnostic to determine the problem, I said how long,"about 1hr". I said ok do it, " ok the mechanic will get on it at 1pm. About 3:45 rolls around, no call from the shop. I Call and ask about my truck,the replied " our equipment does not show a problem so the mechanic is running tests. I ask how do you know what to fix if your equipment does not show a problem? Well these things can take up to 3hrs, Really? How can you fix it if the equipment does not show a problem? Well the mechanic is running tests. On what?, has he checked the coil packs? It's random so we don't know what cylinder is misfiring. I tell you what put it back together and I'll be down to pick it. If there is an issue the dealer can fix it. 15min later I get the call its ready, I say wow that was fast if it was apart. I get down there and am told a bunch of stuff about how the mechanic could feel hesitancy up to 1500 rpm, "I never felt any hesitancy ". After asking how I could be charged for something that you don't even know and can't fix, I told him I think your mechanic is milking the clock. The man behind the counter said " I'm not charging you for the extra 2hrs just 1hr diagnostic. That point I'm good, pay the bill and head home. Now driving home truck runs great! No hesitancy like I was told. AND NO CHECK ENGINE LIGHT! It has not come on at all. Passing and such, runs great. So the shop equipment can't show an issue if the truck does not show the issue itself. Misfire fixed, Thank you! The man behind the counter said what he was told. I'm ok with that. But somet was amiss with the maintenance portion.

Stephen, thank you for sharing your feedback with us. We appreciate your concern regarding our Technician; however, we want to reassure you that he was actually going above and beyond. Our Technician had some concerns that he wanted to follow-up on to ensure that everything was in good working condition. He didn't want to release your vehicle back to you until he was sure that you would be satisfied with the diagnostics and repairs that he completed. He is one of our ASE Master Technicians, and always takes the time to do his very best work. Our Technicians work with very high standards and integrity, just as our Advisors do. We are thankful to hear that the truck is now running great! We hope that we will get the opportunity to serve you again in the future.

- Graham Auto Repair - Yelm
5

I recently had my transmission fluid changed at this establishment towards the end of March. Despite my tardiness in writing this review, I must commend the staff for their exceptional service. Upon arrival, I was greeted with warmth and familiarity as they recognized my father as a regular customer. They were courteous enough to inquire about my identity and made me feel welcomed. The staff was very helpful and accommodating, allowing me to drop off my car and pick it up a few hours later. During checkout, the gentleman complimented me on how well I maintain my car, which was a pleasant surprise. Additionally, I was given a thoughtful Easter sign that was left in my car. Overall, I highly recommend this establishment for their excellent service and customer care.

Thank you so much for your review, and for trusting our team with the transmission fluid service for your vehicle. We appreciate your recommendation and we are thankful for the opportunity to serve you. Thank you Dominique!

- Graham Auto Repair
5

Great staff and fast service. Upfront and honest.

Thank you for taking the time to leave us a review Anthony! We appreciate that you have chosen to put your trust in our team. We look forward to serving you again in the future!

- Graham Auto Repair
5

So thoughtful, kind, and caring! Highly recommend this place and I will continue to use them for all my vehicles.

Thank you for your recommendation Stephanie! We are thankful for the opportunity to complete the recent brake inspection on your vehicle. As well as replacing the brake pads & brake calipers, and completing the oil & brake fluid services. We look forward to the opportunity to continue serving you in the future!

- Graham Auto Repair
5

Exceeded expectations when it comes to communication and service. Clean shop and professional friendly staff. Our Pathfinder was completed three days earlier than original quote! Thanks

Tim and Kathy, we appreciate that you took the time to leave us a review. We are thankful that you chose our Team to complete the heating and cooling repairs on your Nissan. Thank you for trusting us with your time and your vehicle. We look forward to the opportunity to serve you again in the future!

- Graham Auto Repair
5

Always provides professional services and complete explanations.

Thank you for continuing to trust our team for maintenance and repairs on your Honda, Sherry! Including the recent serpentine belt replacement. We greatly appreciate that you took the time to leave us a review. We look forward to continuing our partnership to keep your vehicle safely on the road!

- Graham Auto Repair
5

This place is amazing! Great customer service and attention to detail! I highly recommend Allen and the rest of the team!

Thank you for sharing your review and your feedback Kelsey! We appreciate that you chose to put your trust in our team for the Transmission concerns on your Suburban. We are very thankful that you highly recommend our team in Yelm, WA!!

- Graham Auto Repair - Yelm
5

Graham Auto is by far the best shop to go to, they go above and beyond!! Thanks again!!

James, thank you for taking the time to share your feedback and leave us a review! We appreciate that you continue to trust our team with your Dodge. Including the recent services regarding your engine drivability concerns. Thank you for choosing our shop, we look forward to serving you again in the future!

- Graham Auto Repair