Graham Auto Repair

I had to replace my power steering pump, get oil changed and rotate tires on my 2004 Honda Accord. They just opened in Yelm so I haven't had a change to use them yet. The interaction with the crew and the job was great. Special thanks to Allen for going through with me on this. When the car was ready for pick up he went through everything that was done. They have a great system for doing the final release with explanations and pictures for areas that might need future work. Great job!

I don’t believe i’ve been to a mechanic that has made me more comfortable. Christian at the front counter was very helpful, kind, and was very welcoming. Shane was the gentleman who did the work on my car and he did such an incredible job and was very informative, funny, and was very patient with all of the work that needed to be done. I drove off with what felt like a new car. Even to the next day I received a very warming call from Jessica to thank me for my business and time spent at Grahams Auto. 10/10 experience. The staff at this shop is over the top incredible and I believe this is the only shop I will be going to for a long time.

Quick turnaround and positive customer service. Price is affordable as well. I would recommend this place to anyone dealing with vehicle maintenance or service.

No problem getting a timely appointment, prices are reasonable, work was done well, and staff is friendly.

Great place, very professional and more affordable than the dealers service center.

UPDATE: Thank you Graham Auto for listening to your customers. Allen was very nice when he called and addressed the issues I stated below. He was apologetic and listened to my concerns. They had me come in so they could take care of the 3rd issue I was having that didn’t get taken care and they were extremely nice about it. They even vacuumed my truck and left my kids some goodies. Very kind of them. Mistakes happen. How they handle it shows the integrity of the company and they showed they care about the integrity of their business. Thank you again Allen and Graham Auto. I scheduled an appointment weeks in advance for 3 things to be fixed. Tire monitor sensor that was still out, despite it being replaced by them at my previous appointment, my rear blinker wire harness needed replaced, and there was a squeaky noise in my dash up against the windshield I needed found and fixed. When I dropped my truck off at 9 am that’s when they decided to figure out how long they would need my truck to do all of that. That was fine because I did open my schedule for them to work on it all. However I never got a call that it was done. I called them to check on the status of my truck at 3:30 and they told me that it had been done for hours. When I go in they had fixed the tire monitor sensor but was told that since it took them so long to find the squeak they couldn’t do anything else. They stated they were able to see into my dash and find bolts rusted that needed tightened but for them to work on it would be a 12 hour job. I understand they couldn’t fix it because it was a longer job. They charged me $200 to look though. I was frustrated because they had my truck all day, but couldn’t do everything I needed to have done. I need my truck and when I make appointments it requires me to clear my day of work. Here’s the kicker though, I originally took it in because my husband works a lot and I try to make sure he doesn’t have a lot on his plate, but he drove my truck (he doesn’t normally drive it because he has his own vehicle) and within 30 seconds found the problem and fixed it. It was under the hood not in the dash. Interesting that it only took one guy to figure it out but it took multiple guys to figure out what it actually wasn’t. I don’t feel Graham auto is trustworthy after that. My experience may not have been a crazy bad one, but it made me feel a taken advantage of.

Graham's auto in yelm my daughter took her car there and they did a great job on her car so I took my car and pickup there they did a great job and they are very friendly and I would recommend Graham auto to any of my friends or family thank you for such a great job

I was driving my truck to the store and it went into complete failure, upon inspection I found a mouse had tore up my air filter and made a nest. I decided to call Graham auto and see what they could do. They tore it down and cleaned out the nest and got my truck running better than ever. I was so surprised when they told me what they had to do and how much it was going to cost. It was so much less expensive than I anticipated and they didn’t even try to upsell me on other things to fix. They are honest and prompt and professional. They have a new life long customer. Thank you to your people. We needed a place like this in town.!!!

Replace cat number 2