10/3/2022
We know how difficult it is to have your vehicle breakdown when you are far from home, and then to find an auto repair shop that you can trust. We are thankful that you chose us, and we apologize that we could not provide a better experience for you. Unfortunately, theft and vandalism have become all too common. That is the reason that we ask our customers not to leave their vehicle in our parking lot until we have the space to keep them in our secured storage. Since we are a very busy shop, we did not have storage space for your vehicle as our shop was already very full. Thankfully, theft and vandalism are covered by most personal car insurance. However, that does not stop it from being very frustrating for everyone involved.
- Graham Auto Repair
9/28/2022
When I first came to your shop I needed to have my truck checked over. What I received was over the top in my estimation. A complete check over from front to back. I was greatly pleased to know what I needed to have taken care of right away and what could wait a little longer. This time was the same service. Rob has been great. He has treated me as a friend and not as just a customer and I count him as a friend also. It has been a couple of years since I have been back in but Rob knew who I was without hesitation. Having spent a number of years in retail I place a lot of weight on customer service. Rob does that and so do your other workers. I will be back.
9/24/2022
Just moved to the area and needed a mechanic. Took a shot in the dark and chose graham auto repair. Super friendly, knowledgeable, clean facility. Will use again for our auto needs.
9/24/2022
The front desk was friendly and easy going but the quote was insane. A used motor replacement on a 2007 Toyota Camry; $10,000 plus.
Thank you Jamie for choosing our Team to perform the diagnostics on your Toyota. We do understand that a motor replacement can be very expensive; however we do stand behind the work we perform with one of the best warranties on parts and labor. With us you will always have a caring, friendly person to talk with, to understand your concerns and service your vehicles. We do wish you the best in whatever you decide!
- Graham Auto Repair
9/15/2022
I use this company to service my company vehicles and my personal vehicles. I think they've done a great job for me. The service is top notch, I heard from a friend who used to work there that they do good work, and that's been my experience so far. They even fixed something for me on one of my personal vehicles that one or two other mechanics did not diagnose properly. You get what you pay for sometimes. I would recommend Graham Auto Repair just because of my own experience with them.
Thank you for your recommendation Paul! Our team is so thankful that you have chosen to trust us with your personal and company vehicles. We are glad that we were able to diagnose and repair your vehicle for you. We appreciate getting to hear how we are doing, and to know that your experience with us has been positive. Thank you again!
- Graham Auto Repair
9/15/2022
My car went haywore and they went above and beyond to let me know what was wrong, prices were a little high but Im ok with it for now due to the customer service I got!
Tiffany thank you so much for your review! We appreciate that you chose to trust our team to complete the diagnostics & repair, and transmission fluid service on your vehicle. We are glad to hear that our team provided you with good customer service. It is our mission to give exceptional service to everyone! We hope we will have the opportunity to serve you again in the future.
- Graham Auto Repair - Yelm
9/10/2022
Best auto shop ive ever been to. Only place ill take my car for repair.
Thank you so much Amber! We are thankful that you have chosen to trust our team for the repairs and maintenance on your Chevy. We also appreciate your message to our team, thank you!!
- Graham Auto Repair
9/10/2022
Beautiful place! Employees were gracious and kind to everybody!
Thank you so much Bettyanne! Our team is thankful that we had the opportunity to meet you. Thank you so much for showing your support by attending our Grand Opening event over the weekend! We look forward to the opportunity to serve you in the future.
- Graham Auto Repair - Yelm
9/10/2022
Unorganized, needs some management. Greeting has 1 too many people working in there, very loud. I would have liked more specific details of my work done
Steve, we appreciate your feedback. Our team should have communicated more clearly to let you know that we were completing training in the front office. We apologize that we did not give you enough details regarding your diesel oil service and driveline lube. We would be more than happy to explain things in more detail if you would like! As to how loud it is in the front office, we agree. We are working on how to make things echo less inside that room, so that it can be quieter up front. We hope that you will give us the opportunity to serve you again in the future. Thank you!
- Graham Auto Repair - Yelm
8/29/2022
Great customer service and the work performed with care, timelines and professionalism.
Kat, thank you so much for your review! We are glad that we were able to take care of the Transmission fluid leak concerns you had. We appreciate that you decided to put your trust in our team. We look forward to serving you again in the future!
- Graham Auto Repair