8/4/2022
Excellent services, Thank you John , Car runs great will be first place to call for my next service !! Fast and good glad you're in town. Diane
Thank you for your review Diane! We appreciate that you chose to put your trust in our team. We hope that we will get the opportunity to serve you again in the future. Thank you!
- Graham Auto Repair - Yelm
7/21/2022
The folks at Graham Auto in Yelm were absolutely outstanding when working on my vehicle for a lighting issue. This was the third shop I've taken my truck to, and the only ones who actually took the time to dig deeper and do their darndest to find (and fix) the problem. Jon was very honest that they weren't sure what was going on at first, but made a comment about how his team was looking forward to figuring out the puzzle - I greatly appreciated his optimism and perspective that they could take this as a learning opportunity and challenge.
Amy, thank you so much for leaving us this review! Our team is so thankful that we had the opportunity to serve you. We will always take every opportunity to learn and grow. Thank you for giving us the chance to take on your puzzle!
- Graham Auto Repair - Yelm
7/9/2022
The guys at Graham Auto Repair in Yelm are AMAZING!....I came to them in a panic on Friday afternoon, an hour before they were closed for the weekend, with an emergency situation. They were already slammed and could have said sorry, you need to come back Monday. But instead, they found away to squeeze me in, and get my repair done. They really bailed me out, took great care of me, and did a superb job. I highly recommend taking your vehicle to them any time, I know I will. Thanks guys!
Michael, thank you so much for leaving us this review! We are so thankful that you chose to put your trust in our team, and we are glad that we were available to help you out. We truly appreciate your recommendation, and we look forward to seeing you again in the future!
- Graham Auto Repair - Yelm
6/24/2022
Welcome in Yelm! Great customer service and knowledgeable workers.
Thank you so much for the warm welcome Catalin! We appreciate that you chose to put your trust in our team at our new location in Yelm. We are thankful for the opportunity to serve you!
- Graham Auto Repair - Yelm
6/20/2022
Just had my daughter's 2012 Mini Cooper saftey inspected and oil changed. Overall a good experience. They did take a few hours longer then expected with no update. I had to call and check up on it. Other then that it was good service. 👍
Stefanie, thank you for choosing us to complete your recent oil change. We appreciate your feedback, especially getting to hear the areas where we can improve. We consider Graham Auto Repair to be a training facility, and our team is continuously seeking areas for growth. We hope that we will have the opportunity to serve you again, with even better service next time. Thank you!
- Graham Auto Repair - Yelm
6/17/2022
Thank you for taking the time to leave us a review William. We appreciate the opportunity to serve you in Yelm!
- Graham Auto Repair - Yelm
6/16/2022
We had to reschedule but very friendly and courtesy. Sent email to confirm appointment.
Thank you so much for your review Diane! We appreciate getting to hear how our team is doing. Communication is very important to us. We want to deliver an exceptional experience to the community here in Yelm, WA. We are thankful to be here!
- Graham Auto Repair - Yelm
6/15/2022
I needed a drivers front Wheel bearing replaced and didn't have the time to do it myself. At first I was excited to give a new local auto shop my business. Until they called me for the quote of $1271 without parts. I called a shop I've always used in the past before moving to Yelm and they quoted me $200, which is also how much Graham Auto charged me just for a diagnostic. This place is extremely over priced and will never see my business again. Ill take the hour drive to get better service elsewhere.
You are correct Matthew, the price that we quoted you over the phone was incorrect. That's one of the reasons that we prefer to discuss things in person, so there is less room for mistakes. We should have taken the time to ensure that the price we quoted was completely accurate. Had you chosen to move forward, we would not have charged you that price. We review all charges in detail with our customers, before accepting any payment. We can see that we did not provide you with an exceptional experience. We believe it is important to speak the unvarnished truth and take responsibility for our mistakes. We consider ourselves to be a training facility, always looking for opportunities to grow. We hope you can see that integrity is important to us. Thank you for bringing this to our attention so that we can learn and improve what we do.
- Graham Auto Repair - Yelm
6/13/2022
This was my first time, and had a good experience. My car can't afford to be elsewhere for its services. Thankyou guys!
We want to thank you, Julia, for putting your trust in our team at our Graham location! We are thankful for the opportunity to serve you, and we are grateful for your kind words. We hope that we will get the opportunity to serve you again!
- Graham Auto Repair
6/12/2022
Went for an oil change. A couple things needed replacing and the shuttle dropped me of at work. Replaced license plate lights and missing skid plate bolts. Appreciate attention to detail and clear communication.
Thank you Nemah for your review! We are so glad to hear that our team gave you the kind of quality experience that we promise to our customers. We appreciate you for giving us the opportunity to serve you at our new auto repair shop in Yelm, WA.
- Graham Auto Repair - Yelm