9/30/2021
The service is above and beyond other car repair facilities. The two gentlemen at the front desk are wonderful and really helpful with my vehicles needs. Friendship is important. Love those two young men. Thanks.
Eugene, your friendship is important to us too, you keep our Team laughing whenever you visit! You are part of our Graham Auto Repair Family!! We thank you for choosing to trust our Team with your recent Brake Inspection and Oil Change Services, among other things. We look forward to seeing you again!
- Graham Auto Repair
9/24/2021
Very professional and accommodating. Their team will go above and beyond to serve you.
9/2/2021
always professional, quality work with very friendly and courteous people. More than pleased
8/27/2021
I had both break lights out and they got me in the day I called even though they were incredibly busy. Replaced both bulbs and fixed a loose connection, and didn’t charge me!! This is my second amazing experience with Graham Auto and I truly will never take my car anywhere else! Thank you!!
Thank you for bringing your Honda Civic in and allowing our team to serve you. We thank you so much for your review!
- Graham Auto Repair
8/22/2021
Good people they're very professional and very caring with you and your car would recommend them anytime
Jarrod we appreciate your review! Thank you for choosing Graham Auto Repair to diagnose and repair the vacuum leak on your Ford Explorer. We are all thankful that you chose to put your trust in our Team. Thank you very much for recommending us!!
- Graham Auto Repair
8/13/2021
Diagnosis and repaired electrical problem
Thank you Richard for continuing to choose Graham Auto Repair to complete the services on your 1957 Thunderbird. Your car is beautiful, and we appreciate your trust in our team so much!!
- Graham Auto Repair
8/13/2021
Performed work as described within the estimate. Provided detailed pictures of items described for maintenance as well as for consideration for future work. Customer service representative applied an online coupon to help reduce the cost. One negative observation was the manner in which, possibly the shop manager, spoke to the service manager who was waiting on me. The telephone rang and rather than answering it himself, yelled, "someone get the phone!" This took the service manager away from waiting on me to respond to a phone call of which the shop manager could have answered since he was sitting at his desk on the computer. Great customer service but very poor, unprofessional treatment on the part of the shop manager to the employees. Seems to reflect a possible hostile work environment.
Jim, we appreciate your concern and your honest review. Thank you for taking the time to address the areas where we can improve. We also appreciate that you took the time to mention things that we are doing well. We are a very close family here and we know that there is always room for us to learn and grow. We discussed your review as a team and we are using this as an opportunity to improve. We want to give everyone exceptional and professional service - even within our own team! We apologize that we were unable to deliver that type of experience for your first visit with us. Thank you for giving our Manager the chance to speak with you about your review and your experience. We hope that you will give us the opportunity to provide you with even better service in the future!
- Graham Auto Repair
8/8/2021
Bob, thank you so much for your 5 star review! We appreciate that you chose to trust our team with the recent concerns you had about your F-150 running rough, with a rough idle as well. Thank you for allowing us to serve you!
- Graham Auto Repair
8/7/2021
Thank you John for trusting our team with your vehicles! We appreciate your 5 star review very much!!
- Graham Auto Repair
7/14/2021
I have nothing but good to say about the service I have gotten from them.They’re professional in all aspects and I have used them for many years .
Pama, we appreciate you putting your trust in our team for so many years! Thank you for choosing us to complete the recent Air Conditioning Service on your Saturn Outlook, when the AC stopped blowing cold air. We look forward to serving you again in the future when you need us!
- Graham Auto Repair