Graham and Yelm Auto Repair

1627 Reviews
(253) 375-8343
(360) 515-9776

We Love to Hear From Our Customers!

1

Ya,, I'm probably done with Graham Auto Repair They just charged me $212 for a $58 fuel filter Normally they're really good friendly staff customer service is usually great But 4 times the frice of a genuine GM part,, think I'll find a new shop

5

I had a positive experience with this garage. They are very professional and quick. They have become my go to mechanic.

5

Customer service is the best! Work is good and fair prices

Thank you Vicki for your wonderful five-star review! We are thrilled to hear that you had a great experience with our customer service. We take pride in providing the best service to our customers and making sure that our work is of the highest quality. We always aim to offer fair and competitive prices. Thank you for choosing us!

- Graham Auto Repair - Yelm
5

They were friendly, courteous and very knowledgeable. It was an overall great experience.

Thank you for the 5-star rating, Kirk! We are thrilled to hear that you had a great experience with us.

- Graham Auto Repair - Yelm
5

Great customer service

Thank you for the positive feedback, Jay! We pride ourselves on providing great customer service. Our team is always here to assist you.

- Graham Auto Repair - Yelm
5

Thank you, Ryan! We're thrilled to hear that you had a 5-star experience with us! If you have any further feedback or suggestions, we'd love to hear them. We hope to see you again soon!

- Graham Auto Repair - Yelm
1

Would leave ZERO stars if I could. I had my brakes done in July and this month the front left rotor was scraping on the caliper due to a missing brake caliper bolt and one loose brake caliper bracket bolt. I was in Olympia when this happened at work so I called AAA and they could tow it to Ford Mullinax. I had Ford Mullinax repair the vehicle due to this failure. I come back today and I’m victim blamed because I didn’t call Graham Auto first because apparently they could have towed it and covered everything in the warranty. How would I know that? Why would I have the same people repair a vehicle when it failed the first time? Why is this my fault? If the brakes fail it could cause a catastrophic incident where I or somebody else gets seriously injured or worse. It’s poor customer service. If you are a manager you should at least address the customer and communicate in person with a customer that paid over 2400 dollars of work. Now I’m out another 1233 because of this issue. I’m seriously disappointed. All I wanted was a refund on the front brakes. It isn’t even about the money. I don’t need it. I’m lucky. It’s about peace of mind and safety.

5

Nobody likes to take their car in for a simple oil change and then it turns out to be more. Ugh!!! That being said, that Isaiah is a peach. So courteous and friendly. This is my go to auto service center in Yelm.

Thank you for the excellent review, Laura! We understand how frustrating unexpected repairs can be, but we're glad Isaiah was able to provide top-notch service. We appreciate your continued support as our valued customer at our auto service center in Yelm.

- Graham Auto Repair - Yelm
5

Great customer service, excellent pricing, and quality work. Highly recommend for all vehicle types. A++++

Thank you, Leann, for the fantastic review! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you in the future, please don't hesitate to reach out.

- Graham Auto Repair - Yelm
5

Professionally ran business with top notch managers. Robert that runs Yelm is so helpful and kind. Great customer service, excellent pricing, and quality work. Highly recommend for all vehicle types. A++++

Thank you, Leann, for the fantastic review! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you in the future, please don't hesitate to reach out.

- Graham Auto Repair - Yelm
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