Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

5

Thank you for your positive review Mandi! We are thankful to know that you had a good experience with our team at our location in Yelm, WA. We hope that you will continue to choose our team to assist you with any future automotive needs!

- Graham Auto Repair - Yelm
4

Everyone at Graham Auto Repair was very nice and helpful. They did a great job on getting the car running. Although....the check engine light came back on as soon as my husband started the car in the parking lot of Graham Auto Repair.

Thank you for your feedback and your kind words. We’re glad to hear that you found our team helpful and that your car is running better. As we discussed during your visit, we anticipated that the check engine light might return, and we appreciate you letting us know that it has. Thank you for understanding that some diagnostics take longer to complete and that addressing one issue can sometimes reveal other underlying concerns. We look forward to continuing our partnership on your vehicle and completing the necessary work when you are ready. Please feel free to give us a call at your earliest convenience, and we will schedule a time to complete the diagnostics and repairs. Thank you for giving us the opportunity to serve you, and we look forward to ensuring your vehicle is in the best possible condition.

- Graham Auto Repair - Yelm
5

Best experience with an auto repair place I've ever had!! Everyone at the front desk was friendly, pleasant and helpful! Race (front desk) and Marcus (mechanic) were Awesome!! Both tasted me with respect and kindness!! Definitely coming back!! Thanks!!!

Thank you, Laura, for your fantastic 5-star review! We're thrilled to hear that you had the best experience with us at Graham Auto Repair in Yelm. Our entire team, including Race and Marcus, are dedicated to providing friendly and helpful service. We're glad to know you felt respected and treated with kindness. Thank you for trusting us with your vehicle's diagnostics and transmission fluid service. We look forward to serving you again in the future!

- Graham Auto Repair - Yelm
5

Best experience with an auto repair place I've ever had!! Everyone at the front desk was friendly, pleasant and helpful! Race (front desk) and Marcus (mechanic) were Awesome!! Both treated me with respect and kindness!! Definitely coming back!! Thanks!!!

Thank you, Laura, for your fantastic 5-star review! We're thrilled to hear that you had the best experience with us at Graham Auto Repair in Yelm. Our entire team, including Race and Marcus, are dedicated to providing friendly and helpful service. We're glad to know you felt respected and treated with kindness. Thank you for trusting us with your vehicle's diagnostics and transmission fluid service. We look forward to serving you again in the future!

- Graham Auto Repair - Yelm
1

Do not go to this place. Scheduled an appointment to leave out of state weeks in advance with the RV for them to push me away when I pulled up. We're business owners here in yelm, this isn't a way to do good business. They over booked themselves and lied to my face. Reese the guy who came to my door was stumbling over his words just to keep getting caught in lies. Worthless

Thank you, Phil, for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your visit. At Graham Auto Repair our goal is to provide transparent and reliable service to all our customers. We regret any confusion regarding your appointment. When you arrived, we discovered that your vehicle was a motorhome, which our VIN system did not accurately identify. Unfortunately, our team is not equipped to perform diagnostics on motorhomes due to the specific technical requirements. We can only offer maintenance services for Motorhomes and RVs. Race's intention was to save you both time and money by explaining our limitations upfront. We understand how frustrating this situation must have been, especially given your plans to travel out of state. We value your business and appreciate your feedback, which helps us improve our communication and services. If you have any questions or would like to discuss this matter further, please feel free to reach out to our manager, Allen, at 360-245-0388. We hope to have the opportunity to serve you better in the future.

- Graham Auto Repair - Yelm
5

The service representative kept me informed throughout the repair. They also went out of their way to warranty a part I had previously purchased and installed from AutoZone. They really made me feel like family. I will definitely recommend them to my friends.

Thank you, Darwin, for the fantastic review! We're thrilled to hear that our service team kept you informed throughout the repair process. We're glad we could assist you with the warranty process. Making our customers feel like part of our family is what we strive for! We truly appreciate your recommendation and look forward to the opportunity to serve you again in the future!

- Graham Auto Repair - Yelm
5

Great experience. Great customer service. I was impressed with the two young men that helped me. My car runs and drives wonderful. I am so grateful for the pickup and delivery service.

Thank you, Denise, for the fantastic review! We're thrilled to hear you had a great experience and that our team's customer service stood out. Thank you for trusting us with your wheel bearing concerns. It's great to hear that your car is driving wonderfully again. We appreciate your mention of our pickup and delivery service—it's our pleasure to make auto care as convenient as possible for you. We are looking forward to serving you again at our Yelm location!

- Graham Auto Repair - Yelm
5

Race is always friendly, respectful and helpful. Talking with he or Christian is always a pleasure. The work on both of our vehicles is done in a timely manner and if work takes longer than anticipated we are always kept abreast of issues and costs. Thank you Graham Auto! John and Dawn Bauer

Thank you Dawn and John, for this wonderful review! t’s always a pleasure serving you both. We’re glad to hear that Race and Christian continue to make your experiences with us enjoyable. We appreciate your compliments on their friendly and respectful service, as well as your recognition of our effort to keep you updated on any work progress. We’re delighted to know that your recent visit for an oil change service & brake service were up to your expectations. Your trust in us to take care of your vehicles is greatly valued. We look forward to providing you both with reliable service in the future!

- Graham Auto Repair - Yelm
5

Great place! I got an appointment for my car set in reasonable time. The location is clean and has a nice waiting area. I had my 1 yr old with me while I waited for the diagnosis and fix, which has nice amenities like coffee and small snacks, and a cute corner for little kids. Fixed my car in good time and was good pricing. And I have to give a personal praise and appreciation to Race and Amber in the office. They were wonderful!

Thanks so much for the great review! We’re glad you enjoyed our waiting area and found it comfortable for both you and your little one. We’re also pleased to hear that the diagnosis and repair of your vehicle were done to your satisfaction. Big thanks for your shoutout to Race and Amber—they were thrilled to hear your kind words! We appreciate that you chose to work with our team, we look forward to serving you again in the future. Thank you Kayla!

- Graham Auto Repair - Yelm
5

Had a great experience from phone call through appointment. They were honest, careful with my vehicle, and timely with their service. I even got a ride home and back to shop to pick up my car. Such great people! I will definitely be back.

Thank you for your kind words and review, Deb! We're thrilled to hear about your positive experience at our Yelm location. It's fantastic to know that you found our team to be honest, timely, and careful with your vehicle. We're glad we could provide you with a convenient experience, including arranging a ride for you. Your satisfaction is our priority, and we appreciate your trust in us for your brake services. We look forward to serving you again in the future!

- Graham Auto Repair - Yelm