They take advantage of women. Had my wife bring her car in saying the sunroof was leaking, they said $200 to diagnose problem. I came back with my wife they said it was fixed and I paid the bill and asked what it was. He said my sunroof was leaking, I said I already knew that...but from what? He said the mechanic already went home so he didn't really know he just writes up the bill. Paid them $200 to do their job for them ie i told them the problem. They said they figured out why my car was getting wet inside, leaking sunroof. That was the diagnose. They insisted if they can't diagnose the problem there is no charge. I asked where it was leaking from and he said they didnt know and couldn't figure it out. They were trying to take advantage of a women and trying to rip off my wife. I asked for my money if they couldn't diagnose, My wife didnt want a confrontation and said let's just go.
Hi Jaymes, thank you for reaching out and sharing your concerns. After extensive review of our records, we’re not able to identify any visits under your name (or your wife’s), nor are we able to find any customers with unresolved sunroof leak diagnostics. Doing the right thing for our customers is a core part of our values, and we take concerns like this seriously. We’d welcome the opportunity to look into this further and help clarify what may have occurred. Please reach out directly to our Store Manager, Robert, at our location phone number 360-245-0388.
- Graham Auto Repair - Yelm