Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

5

best place to take my vehicles..great customer service and work

Thank you for your positive feedback and 5 star review Jerry! We are thrilled to hear that you consider us the best place to take your vehicles. It's great to know that our team provided you with great customer service and that you appreciate the work we completed on your vehicle. We look forward to the opportunity to serve you again in the future, Jerry!

- Graham Auto Repair - Yelm
5

It has been one of those years where it seems everything has been happening to my family's vehicles. I tried this place out for the first time about 5 months ago with my RAM 1500, and they did fine work. Great customer service, including a ride home while I waited for my truck repairs (nobody wants to sit in any shop for 5+ hours). I felt so taken care of with my truck, I took my wife's van in the next month for a rear axle issue. Again, no complaints. My daughters Jeep Liberty gave us a fuss 2 months after that, and, yep, this is where I went. So I have had three vehicles in to the Yelm location this year, and have been please with all services. Extremely thorough (including pics) on the inspection. Very detailed. I will be taking my vehicles here for the near future. In this economy, I have to know I am getting value out of the money I have to spend on my vehicles. Graham Auto Repair in Yelm is my choice where I will put my money if I have car troubles.

Thank you so much for your positive feedback, Craig! We truly appreciate hearing about your experiences with us at Graham Auto Repair in Yelm. It means a lot to know that you had great experiences. Especially during a year when so much has been happening with your family's vehicles! Thank you for trusting us with your Ram, your wife's van, and your daughter's Jeep. We're glad to hear that you were pleased with our service each time. We strive to provide everyone with excellent customer service. So we're happy you found the rides home and our detailed inspections with photos to be helpful! Your satisfaction and recognition of the value we provide are refreshing to hear. Thank you for your trust and for choosing our team for your auto repair needs. We look forward to continuing to serve you and your family in the future.

- Graham Auto Repair - Yelm
5

Great experience. Came in for my appointment, was greeted and the issue was solved quickly.

Thank you for your fantastic review, Nick! We're thrilled to hear that you had a great experience at our shop. It's wonderful to know that our team greeted you warmly and resolved your concerns quickly. We appreciate your feedback and support. If you ever need further assistance, we’re here to help. Thank you for choosing us!

- Graham Auto Repair - Yelm
5

Thank you for your positive review Mandi! We are thankful to know that you had a good experience with our team at our location in Yelm, WA. We hope that you will continue to choose our team to assist you with any future automotive needs!

- Graham Auto Repair - Yelm
4

Everyone at Graham Auto Repair was very nice and helpful. They did a great job on getting the car running. Although....the check engine light came back on as soon as my husband started the car in the parking lot of Graham Auto Repair.

Thank you for your feedback and your kind words. We’re glad to hear that you found our team helpful and that your car is running better. As we discussed during your visit, we anticipated that the check engine light might return, and we appreciate you letting us know that it has. Thank you for understanding that some diagnostics take longer to complete and that addressing one issue can sometimes reveal other underlying concerns. We look forward to continuing our partnership on your vehicle and completing the necessary work when you are ready. Please feel free to give us a call at your earliest convenience, and we will schedule a time to complete the diagnostics and repairs. Thank you for giving us the opportunity to serve you, and we look forward to ensuring your vehicle is in the best possible condition.

- Graham Auto Repair - Yelm
5

Best experience with an auto repair place I've ever had!! Everyone at the front desk was friendly, pleasant and helpful! Race (front desk) and Marcus (mechanic) were Awesome!! Both tasted me with respect and kindness!! Definitely coming back!! Thanks!!!

Thank you, Laura, for your fantastic 5-star review! We're thrilled to hear that you had the best experience with us at Graham Auto Repair in Yelm. Our entire team, including Race and Marcus, are dedicated to providing friendly and helpful service. We're glad to know you felt respected and treated with kindness. Thank you for trusting us with your vehicle's diagnostics and transmission fluid service. We look forward to serving you again in the future!

- Graham Auto Repair - Yelm
5

Best experience with an auto repair place I've ever had!! Everyone at the front desk was friendly, pleasant and helpful! Race (front desk) and Marcus (mechanic) were Awesome!! Both treated me with respect and kindness!! Definitely coming back!! Thanks!!!

Thank you, Laura, for your fantastic 5-star review! We're thrilled to hear that you had the best experience with us at Graham Auto Repair in Yelm. Our entire team, including Race and Marcus, are dedicated to providing friendly and helpful service. We're glad to know you felt respected and treated with kindness. Thank you for trusting us with your vehicle's diagnostics and transmission fluid service. We look forward to serving you again in the future!

- Graham Auto Repair - Yelm
1

Do not go to this place. Scheduled an appointment to leave out of state weeks in advance with the RV for them to push me away when I pulled up. We're business owners here in yelm, this isn't a way to do good business. They over booked themselves and lied to my face. Reese the guy who came to my door was stumbling over his words just to keep getting caught in lies. Worthless

Thank you, Phil, for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your visit. At Graham Auto Repair our goal is to provide transparent and reliable service to all our customers. We regret any confusion regarding your appointment. When you arrived, we discovered that your vehicle was a motorhome, which our VIN system did not accurately identify. Unfortunately, our team is not equipped to perform diagnostics on motorhomes due to the specific technical requirements. We can only offer maintenance services for Motorhomes and RVs. Race's intention was to save you both time and money by explaining our limitations upfront. We understand how frustrating this situation must have been, especially given your plans to travel out of state. We value your business and appreciate your feedback, which helps us improve our communication and services. If you have any questions or would like to discuss this matter further, please feel free to reach out to our manager, Allen, at 360-245-0388. We hope to have the opportunity to serve you better in the future.

- Graham Auto Repair - Yelm
5

The service representative kept me informed throughout the repair. They also went out of their way to warranty a part I had previously purchased and installed from AutoZone. They really made me feel like family. I will definitely recommend them to my friends.

Thank you, Darwin, for the fantastic review! We're thrilled to hear that our service team kept you informed throughout the repair process. We're glad we could assist you with the warranty process. Making our customers feel like part of our family is what we strive for! We truly appreciate your recommendation and look forward to the opportunity to serve you again in the future!

- Graham Auto Repair - Yelm
5

Great experience. Great customer service. I was impressed with the two young men that helped me. My car runs and drives wonderful. I am so grateful for the pickup and delivery service.

Thank you, Denise, for the fantastic review! We're thrilled to hear you had a great experience and that our team's customer service stood out. Thank you for trusting us with your wheel bearing concerns. It's great to hear that your car is driving wonderfully again. We appreciate your mention of our pickup and delivery service—it's our pleasure to make auto care as convenient as possible for you. We are looking forward to serving you again at our Yelm location!

- Graham Auto Repair - Yelm