I'm out to lunch on how trustworthy , the new Graham auto repair in yelm is in general. The reason being. The first thing I need to say is customer service was great,man behind the counter made thing right in the end. The issue was this I brought my 2018 f-150 in at 8am for a tuneup and 120 thousand mile service I was told time would-be 2-3 hrs, I also had a engine light, I had O-Riellies plug in there tester, Random- Missfire. So dropped it off, 12am rolls around no word on my truck. I call, "your truck is here 100% finished, the mechanic says there is still the misfire issue. We can run a diagnostic to determine the problem, I said how long,"about 1hr". I said ok do it, " ok the mechanic will get on it at 1pm. About 3:45 rolls around, no call from the shop. I Call and ask about my truck,the replied " our equipment does not show a problem so the mechanic is running tests. I ask how do you know what to fix if your equipment does not show a problem? Well these things can take up to 3hrs, Really? How can you fix it if the equipment does not show a problem? Well the mechanic is running tests. On what?, has he checked the coil packs? It's random so we don't know what cylinder is misfiring. I tell you what put it back together and I'll be down to pick it. If there is an issue the dealer can fix it. 15min later I get the call its ready, I say wow that was fast if it was apart. I get down there and am told a bunch of stuff about how the mechanic could feel hesitancy up to 1500 rpm, "I never felt any hesitancy ". After asking how I could be charged for something that you don't even know and can't fix, I told him I think your mechanic is milking the clock. The man behind the counter said " I'm not charging you for the extra 2hrs just 1hr diagnostic. That point I'm good, pay the bill and head home. Now driving home truck runs great! No hesitancy like I was told. AND NO CHECK ENGINE LIGHT! It has not come on at all. Passing and such, runs great. So the shop equipment can't show an issue if the truck does not show the issue itself. Misfire fixed, Thank you! The man behind the counter said what he was told. I'm ok with that. But somet was amiss with the maintenance portion.
Stephen, thank you for sharing your feedback with us. We appreciate your concern regarding our Technician; however, we want to reassure you that he was actually going above and beyond. Our Technician had some concerns that he wanted to follow-up on to ensure that everything was in good working condition. He didn't want to release your vehicle back to you until he was sure that you would be satisfied with the diagnostics and repairs that he completed. He is one of our ASE Master Technicians, and always takes the time to do his very best work. Our Technicians work with very high standards and integrity, just as our Advisors do. We are thankful to hear that the truck is now running great! We hope that we will get the opportunity to serve you again in the future.
- Graham Auto Repair - Yelm