Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

2

I think the people are nice, everyone I spoke to was polite and respectful, I like what Graham does as far as service, customer service was great until they told me what I was going to have to pay for a fuse block. I managed to find a brand new fuse block with an entire wiring harness for my truck for a grand cheaper than what you were going to charge me for just the block and it only took me 10 minutes to find it so not sure what the deal is there. I had a good feeling about this place but over charging a customer is not good business.

Thank you for sharing your feedback Rob. We appreciate that you took the time to discuss your concerns with us over the phone. At Graham Auto Repair we choose high-quality parts that qualify for our lifetime warranty on both the parts and the labor. It's important that we provide the best service possible for our customers. Part of that service is being able to offer a warranty, whenever possible. This can lead to an increased cost vs. some of the parts you can find elsewhere. Not all manufactures back their parts & repairs the way we do. That is one of the largest benefits of doing business with us. With the service on your fuse block, our warranty would be included. Please feel free to give us a call if you decide that you would like us to complete this service for you. Let us know if you have any questions. Thank you again for providing your feedback.

- Graham Auto Repair - Yelm
1

Was lied to about finding parts for my vehicle. Had my vehicle for 4 weeks and did very little. If they didn't want to work on it they should've just said so. I would've just brought it back home

Thank you for leaving us your feedback Diana. We do apologize that our communication did not meet your expectations. It was our desire to complete the work on your vehicle; unfortunately we were told that the parts were unavailable. If you would like to discuss this with us further please give our Store Manager a call at 360-245-0388. You can also reply to our email. We would like the opportunity to talk with you to learn more about how we can provide improved services. Thank you.

- Graham Auto Repair - Yelm
5

We started using Graham Auto Repair shortly after the Yelm location opened for our service truck after having a lot of poor experiences at the dealership, Graham Auto Repair has consistently completed the work requested in a very timely manner, with past shops our truck has been down for up to a month, I believe the longest Graham Auto Repair has had our truck for a single job was three days. The work has been completed correctly, and their inspections have revealed work that was needed before we noticed it was needed.

Thank you for taking the time to write this review and provide your feedback. We appreciate the trust that you have chosen to put in our team with your vehicles. We know how important it is to keep your vehicles running smoothly! We are thankful for our partnership and the opportunity to serve you and your team! It is a pleasure to work with you.

- Graham Auto Repair - Yelm
5

Went in to get a quote for service on my 2008 Toyota RAV4. Decent prices and less expensive than the dealership prices. Friendly and informative. Will be scheduling my vehicle maintenance with them. They offer transportation in case I am unable to wait for the service to be completed on my car.

Thank you for leaving us your feedback! We are thankful for the the opportunity to partner with you to ensure your Toyota RAV4 stays safely on the road. We look forward to serving you, for your future vehicle maintenance needs in Yelm, WA!

- Graham Auto Repair - Yelm
5

Graham Auto Repair in Yelm was wonderful to work with. They were friendly, trustworthy, knowledgeable and fairly priced. They were willing to go the extra mile to make sure the car was repaired in a timely fashion. I have a new repair shop I can bring my vehicles to now. Great job Graham Auto Repair!!

Thank you so much for taking the time to leave us your feedback! We appreciate that you chose to trust our team with the recent oil service for your Jeep. As well as the battery test & replacement. We are so grateful to hear that we get the opportunity to be your repair shop from now on! We look forward to serving you again in the future when you need us. Thank you very much!

- Graham Auto Repair - Yelm
5

Always friendly, always explain the work to be done, I have always had good results

Thank you for continuing to trust our team with your vehicles Doug! Including the recent diagnostic services that our Technician completed. We appreciate that you took the time to leave us a review. We are thankful to hear that our team has been communicating with you well, and that we have provided good results! Clear communication is very important to us. Thank you Doug!

- Graham Auto Repair - Yelm
5

They are wonderful .I will be going back .I'm telling family and friends.they are very nice polite very friendly there awesome .thank you.

Thank you very much Twyla! We appreciate your review, and for recommending us to your family and friends! We appreciate that you chose to trust our team to complete the oil services for your vehicles. We look forward to the opportunity to serve you again in the future. Thank you!

- Graham Auto Repair - Yelm
5

excellent people facility and service.

Thank you for taking the time to leave us a review Ryan! We appreciate that you chose to trust our team with the recent oil service for your Ford. Thank you for sharing that our people, facility and service is excellent. That is always great to hear!

- Graham Auto Repair - Yelm
5

Always professional and friendly. Clean waiting room. Affordable pricing.

Thank you for continuing to trust us with your Acrua, Sarah! Including the recent Oil Service. We are grateful for the opportunity to serve you. We appreciate that you took the time to leave us a review. Thank you Sarah!

- Graham Auto Repair - Yelm
5

Always professional and friendly. Clean waiting room. Affordable pricing.

Thank you for continuing to trust us with your Acrua, Sarah! Including the recent Oil Service. We are grateful for the opportunity to serve you. We appreciate that you took the time to leave us a review. Thank you Sarah!

- Graham Auto Repair - Yelm