Graham and Yelm Auto Repair

Thank you, Glenn, for your 5-star review and for sharing your positive experience with us! We're glad we could get your van’s A/C back up and running during the hot days we were having. We are pleased to hear that you found our Technician Nick's detailed diagnostic reports and our team's correspondence to be helpful! We appreciate your recommendation and look forward to serving you and your friends in the future.

Thank you for taking the time to leave your feedback Colin. We genuinely appreciate your perspective as we always strive to provide high-quality service to every customer. We understand your frustration regarding the diagnostic process. When you brought your vehicle to us for a crankshaft relearn and an A/C diagnostic, we started with a Level 1 diagnostic to identify the root cause of your vehicle's concerns. These included codes that indicate a lean condition and misfire. This prevented us from performing a crankshaft relearn without addressing them first. Given the complexity of these concerns, we needed more time to delve deeper, which is why we suggested further diagnostics. Our goal is to ensure accurate and thorough evaluations and avoid unnecessary repairs or costs. We never take additional time without first seeking your approval. Unfortunately, since you declined the additional diagnostics time, we were unable to complete a comprehensive assessment. Regarding the A/C diagnostic, this is a separate process that requires distinct time and testing. Since the initial diagnostic was focused on the engine's performance and related issues, an A/C diagnostic would need additional time and resources to identify any potential problems. Since you declined that service, we did not perform any diagnostics on the A/C system. Regarding the list of concerns we provided, our intention was to inform you of all findings that might affect your vehicle’s performance and safety; including the leaking differential cover. The reason we perform a thorough inspection and provide you with photos, is to allow you to make informed decisions about your vehicle's maintenance and repair needs. It's important to note that our records show we last serviced your vehicle eight years ago for a front hub assembly, which is unrelated to the differential system. This leak was not caused by something our technician performed eight years ago. If you'd like to discuss your concerns further or need additional clarification, please contact us directly at 253-847-2221. We value your feedback and would appreciate the opportunity to address your concerns personally.

Thank you for your positive review Greg! We’re thrilled to know that you trust us with your vehicle. We appreciate your kind words about our service. Thank you for trusting our Team for your recent Check Engine Light concern. We are thankful that our diagnostic service & repairs met your expectations! We look forward to continuing to provide you with great service every time. Thank you again, Greg!

Thank you, Gary, for your 5-star review and for being a loyal customer over the years! We appreciate your continued trust in our team to take care of your vehicles. We're thankful for the opportunity to serve you with your recent oil change service. We look forward to serving you again in the future Gary!

Thank you, Leo, for your 5-star review and for being a loyal customer over the years! We appreciate your continued trust in our team with your vehicles. We're grateful that you chose our Team to diagnose your check engine light and rough idling concerns, during your most recent visit. If you have any other concerns, please don't hesitate to reach out. We are so thankful to know that you value the quality of our work. Your feedback is much appreciated Leo! We look forward to the opportunity to serve you in the future.

Thank you, Stephen, for your kind words and understanding. We’re glad to hear that Troy could assist you and provide you with a comfortable place to wait. We appreciate your patience and understanding. We hope your car is diagnosed and repaired as quickly as you need! If you need any further assistance in the future, please don't hesitate to reach out. Thank you again, Stephen!

Thank you Patti! We appreciate your 5 star review, along with your feedback. We're delighted to hear that our team provided you with a great experience during your visit! It's wonderful to know that you appreciated the explanations that we shared regarding the work completed, and the work that may be needed down the road. We appreciate that you chose to trust us with your oil change service Patti! We look forward to the opportunity to serve you again!

Thank you, Issac, for your 5-star review! We're glad to know you had a positive experience with us. If there's anything specific you'd like to share about your visit, we'd love to hear from you. Your feedback helps us continue to provide excellent service. Thank you for choosing to trust our team with your automotive care!

Thank you, Tom, for your review! It's so great to hear that we provided you with good service. We are thankful that you chose our team to fix the concern you had with your oil filter housing and to complete the oil change service. We hope we will get the opportunity to serve you again in the future, Tom. Thank you again!

Thank you, Kimberly, for sharing your feedback. We take your concerns very seriously and are actively looking into the details of your experience. If you have further details or questions, please reach out to us directly at your earliest convenience. Thank you for your patience.