Graham and Yelm Auto Repair

We Love to Hear From Our Customers!

5

Never been disappointed with their work. Sure there may be cheaper mechanics, but I value quality of the work.

Thank you, Leo, for your 5-star review and for being a loyal customer over the years! We appreciate your continued trust in our team with your vehicles. We're grateful that you chose our Team to diagnose your check engine light and rough idling concerns, during your most recent visit. If you have any other concerns, please don't hesitate to reach out. We are so thankful to know that you value the quality of our work. Your feedback is much appreciated Leo! We look forward to the opportunity to serve you in the future.

- Graham Auto Repair
4

Troy came out to inspect my car today, and since they were too busy to make a diagnosis suggested I take it to another shop. He then let me stay in their air conditioned waiting room while I waited for my tow truck Big shout out to him for his help and extra care for my comfort!!

Thank you, Stephen, for your kind words and understanding. We’re glad to hear that Troy could assist you and provide you with a comfortable place to wait. We appreciate your patience and understanding. We hope your car is diagnosed and repaired as quickly as you need! If you need any further assistance in the future, please don't hesitate to reach out. Thank you again, Stephen!

- Graham Auto Repair
5

Great job. Very nice people. They were very good to explain what they did and what will be needed later on. Patti Tilford

Thank you Patti! We appreciate your 5 star review, along with your feedback. We're delighted to hear that our team provided you with a great experience during your visit! It's wonderful to know that you appreciated the explanations that we shared regarding the work completed, and the work that may be needed down the road. We appreciate that you chose to trust us with your oil change service Patti! We look forward to the opportunity to serve you again!

- Graham Auto Repair
5

Thank you, Issac, for your 5-star review! We're glad to know you had a positive experience with us. If there's anything specific you'd like to share about your visit, we'd love to hear from you. Your feedback helps us continue to provide excellent service. Thank you for choosing to trust our team with your automotive care!

- Graham Auto Repair
5

Good service, diagnosis, and correction of issues. Will probably use again in the future if needed.

Thank you, Tom, for your review! It's so great to hear that we provided you with good service. We are thankful that you chose our team to fix the concern you had with your oil filter housing and to complete the oil change service. We hope we will get the opportunity to serve you again in the future, Tom. Thank you again!

- Graham Auto Repair
1

No No No No No. Do not go here!!!! I took my jeep here earlier in the year due to gurgling in my dash. I didnt have any loss of heat or airflow, but was told I needed to replace my heater core, which cost around $1500. Got the heater core fixed, was leaving the parking lot, and still heard gurgling. So I brought it back in a few days later, and they said the system just needed to be bled again. Picked up the vehicle, leave the parking lot, and it is still gurgling in the dash. Make another appointment and this time I'm told it's the water pump. So I get that fixed at another $600. Leaving the parking lot. It's still gurgling. Brought it back in and they said the system needed to be bled again. Left again, and it's still gurgling. Brought it back in and was told, "we're just guessing at this point but we know it's not the head gasket because they've already ran the tests for that". Come back to pick up my vehicle, and wouldn't you know it, they say its the head gasket. Now they want another $4000 to fix a problem they never fixed in the first place. Read the reviews. This is reminiscent of other reviews left. Be careful going here. Initiated a complaint with the BBB and this facility has yet to respond to it. Update: Graham Auto Repair refused to reply to the BBB complaint so it has been closed but will remain on report for 3 year anyway. Thank you BBB. Oh, and in regards to this companies response of "we are looking into it". Haven't heard a thing from them. So.....yeah.

Thank you, Kimberly, for sharing your feedback. We take your concerns very seriously and are actively looking into the details of your experience. If you have further details or questions, please reach out to us directly at your earliest convenience. Thank you for your patience.

- Graham Auto Repair
5

Thank you, Paula, for your 5-star review! We're delighted to hear that you had a positive experience with us at Graham Auto Repair. It was our pleasure to assist with your HVAC concerns and ensure everything is working correctly. We're grateful for your trust in our team and look forward to serving you again in the future!

- Graham Auto Repair
5

I had a great experience with Graham Auto. They kept me updated on what my truck needed and had it done in a few days. I will continue to use them:)

Thank you, Carrie, for your wonderful review! We're delighted to hear that you had a great experience with us at Graham Auto Repair in Graham, WA. Keeping you updated on the process while our Technicians complete the work efficiently is important to us. We're grateful for your trust in our team for the auto repair services on your truck. We look forward to continuing to serve you in the future!

- Graham Auto Repair
1

Scheduled an appointment a week ahead and showed up on time for my service. As soon as I got inside the person told me their machine is not working and he had to call and inform someone about that but not me. Not I had to drive back or look for different auto repair So disappointed on Graham Auto. Thanks for you not business

Thank you for sharing your feedback, Ethio. We apologize for any misunderstanding and inconvenience you experienced during your visit today. While our main A/C machine is currently out for service, we did explain that we could still complete the A/C service with a different machine. The reason for the service taking longer than normally expected was due to the potential for leaks in your A/C system. When you mentioned that you need to recharge your A/C often, we wanted to address this recurring concern by thoroughly checking for leaks, first. We were more than happy to assist you; we just needed more time to complete the service, which you declined. It appears that there may have been some misunderstanding as to what we were trying to explain. If you would like to discuss this further or reschedule your service, we would be happy to do so. Please contact us at 253-847-2221. We hope to have the opportunity to serve you better in the future. Thank you, Ethio.

- Graham Auto Repair
5

Great staff and nice clean business, professional and honest.

Thank you, Angela, for the fantastic review! We're thrilled to hear that you noticed our commitment to cleanliness and professionalism. Your trust in us to handle your front crank bolt concerns means a lot to us. As well as the timing belt replacement and oil change service. We strive to maintain honesty and transparency in all our services. We look forward to the opportunity to serve you in the future, Angela!

- Graham Auto Repair