Graham and Yelm Auto Repair

Hi Sharice! Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with both of your kids' vehicles. It’s great to know that you appreciate our digital self-service options and the videos we provide during vehicle inspections and repairs. We believe in transparency, and keeping our customers informed with photos and videos is part of how we accomplish this. We're thrilled to have earned your trust and loyalty! We look forward to being here for you and your family for years to come. Welcome to the Graham area, and thank you for choosing us as your go-to shop!

Thank you for trusting us with both your BMW X5 and your Ford Transit 250. We're thrilled to hear that you had a great experience with our customer service and communication. It was our pleasure to perform the diagnostics and repairs for both of your vehicles. Your recommendation means a lot to us! We're grateful to have you as our customer, Javier. If you ever need anything in the future, please don't hesitate to reach out!

Hi Vicky! Thank you so much for your wonderful review! We're thrilled to hear that your car now drives like a dream. It means the world to us that you trusted our team with advanced diagnostic and repair services. We're grateful for your confidence in our team. Thank you for choosing our technician to replace the engine block in your vehicle. It's fantastic to hear that you had such a positive experience with us that you're willing to recommend us to all your friends. Your trust and kind words are incredibly uplifting for our entire team! Thank you for your support and for choosing Graham Auto Repair. We look forward to serving you and your friends in the future Vicky!

Thank you, Dale, for your kind words and for trusting us with your vehicle care once again! We're so glad to hear that you found our team friendly and informative. We believe everyone deserves clear communication, whether you're a car enthusiast or not. It’s an honor to become your go-to mechanics! We look forward to continuing to take great care of your vehicles in the future.

Hi Francis! Thank you so much for your kind words and for choosing our team for the service of your two vehicles. We're thrilled to hear that you had great results each time! At Graham Auto Repair, honesty and transparency are our top priorities. We're glad that showing you pictures of the concern areas and working with you to get them rectified made a positive impression. We're pleased that we were able to address your check engine light concern and to complete the brake services that you requested. We are grateful that you chose to trust our team's recommendations, and for returning to us for additional services. Thank you so much, Francis! We hope to get the opportunity to serve you again in the future.

Thank you, Wendell, for your 5-star review! We're thrilled to hear that you always find our service friendly and professional. We appreciate your loyalty and your trust in us to service your European vehicle over the past 5 years. Providing top-notch service and a great customer experience is our priority. We look forward to continuing to provide you with excellent service, Wendell!

Thank you, Fran, for sharing your experience, along with your kind words about our team. We're delighted to hear that you appreciated the ride and the warranty we provided on your services. Thank you for choosing us to take care of your starter and brake concerns. It was our pleasure to get your car running great again, by replacing the starter motor, serpentine belt, and addressing the brake concerns. It's always our goal to provide excellent service and reliable repairs, backed by a strong warranty. We appreciate your trust and look forward to assisting you in the future! However, we share your hope that you won't need to come back too soon!

Thank you, Eileen, for your 5-star review! We're delighted to hear that you found our service professional and timely. It's important to us that every customer feels valued when they visit our shop. We're so glad you were happy with our service and look forward to helping you with your vehicle in the future.

Thank you, Glenn, for your 5-star review and for sharing your positive experience with us! We're glad we could get your van’s A/C back up and running during the hot days we were having. We are pleased to hear that you found our Technician Nick's detailed diagnostic reports and our team's correspondence to be helpful! We appreciate your recommendation and look forward to serving you and your friends in the future.

Thank you for taking the time to leave your feedback Colin. We genuinely appreciate your perspective as we always strive to provide high-quality service to every customer. We understand your frustration regarding the diagnostic process. When you brought your vehicle to us for a crankshaft relearn and an A/C diagnostic, we started with a Level 1 diagnostic to identify the root cause of your vehicle's concerns. These included codes that indicate a lean condition and misfire. This prevented us from performing a crankshaft relearn without addressing them first. Given the complexity of these concerns, we needed more time to delve deeper, which is why we suggested further diagnostics. Our goal is to ensure accurate and thorough evaluations and avoid unnecessary repairs or costs. We never take additional time without first seeking your approval. Unfortunately, since you declined the additional diagnostics time, we were unable to complete a comprehensive assessment. Regarding the A/C diagnostic, this is a separate process that requires distinct time and testing. Since the initial diagnostic was focused on the engine's performance and related issues, an A/C diagnostic would need additional time and resources to identify any potential problems. Since you declined that service, we did not perform any diagnostics on the A/C system. Regarding the list of concerns we provided, our intention was to inform you of all findings that might affect your vehicle’s performance and safety; including the leaking differential cover. The reason we perform a thorough inspection and provide you with photos, is to allow you to make informed decisions about your vehicle's maintenance and repair needs. It's important to note that our records show we last serviced your vehicle eight years ago for a front hub assembly, which is unrelated to the differential system. This leak was not caused by something our technician performed eight years ago. If you'd like to discuss your concerns further or need additional clarification, please contact us directly at 253-847-2221. We value your feedback and would appreciate the opportunity to address your concerns personally.