Graham and Yelm Auto Repair

I took my ford edge into them to fix a stall and shaking and they text my giving me a quote and a whole list of things wrong with my 2017 car! So we ended up paying 11,000 dollars because I really needed my car for work! So then I got it back and drove it for 2wks and it started doing same thing again that I brought it in for!! And I took it back and they told me it was something different connected to the thing they supposedly fixed and said it would cost more money 💰 I said but you guys charged us so much and told me everything was fixed and is there no guarantee?? He said no sorry!! I was so annoyed I just took it home and now it just sits there and I half to use my mother in laws car 🚗 hate this place!!!!!!

Quick and efficient

Every person that i spoke to at Graham Auto Repair was friendly and professional. The quoted price for diagnostics was very reasonable, considering the extent of damage in my engine and the time it took to troubleshoot. They even provided additional information about things i didn't realize were going on with the truck. While I did not get the recommended repairs done (Full Engine Replacement), I will be returning in the future if i need any automotive work done.

Minimum diagnostic for my air suspension system was 1 hour. That's $236 to me after taxes & fees. They told me my air suspension compressor was bad. They also told me that my air lines and air bags were NOT leaking. I replaced the compressor myself because they wanted $1100 for the part which was from Autozone. I found the exact same part (Dorman 949-202) on Amazon for $285 and Autozone was selling it for $438. Had I let Graham Auto replace my compressor that bill would have been $1500. The new compressor did not fix my problem. They first told me that since I put the compressor in myself they could not warranty the original diagnostic. Understandable, but they obviously didn't find the problem. They had me come back in and found that one of my air bags was leaking. They also had to hook up their scan tool to reset a message in my dash. They charged me $108 for the scan tool reset. So far I've invested $660 at this leaky air bag and it's not fixed. I think the entire situation was failed from the start with a bad diagnosis. Unfortunately, I had to pay for that mistake and my truck is still in need of repair. Graham Auto charges high dollar for what is now questionable service. I was led down the path on that compressor. On a side note, they justify the parts cost because they will warranty the part for 3 years. The customer pays for it, but I don't think that is a good policy. At least not at those markup rates. And beware, they may misdiagnose your vehicle and you will pay dealership rates for something you don't need. I am not angry, I am disappointed. Supporting local businesses is a good idea, however, I will not go back to Graham Auto in Yelm. They also lost a lot of future business from others I know. These are just the facts surrounding my experience. Good luck.

Saved me an engine. Super grateful for their thorough work

Excellent service, Isaiah was awesome. Will be returning

Great and honest work done on my car, I little shabby on timing but over all, it was good!

Great work and communication on findings would highly recommend.