Graham and Yelm Auto Repair

Great experience

My name is Brandon rose, i would like to share my experience with graham auto repair, I found them on Google, I went over they're reviews, they have really good reviews as you can see, so I thought this would be a great shop to take my truck to, but boy was I wrong, i had taken my truck to a previous shop, for a cylinder, eight misfire, and a violent shuddering and horrible noise, the previous shop had the truck for over a month and was unable to figure out what was wrong with it, so I brought my truck over to Graham auto-repair, being confident that they would be able to figure out the issue, that is not what happened. And I feel like I was swindled out of 3 grand, to make a long story short, they had me throw 3 grand at the truck for a tune up a mass flow sensor and a hot engine flush, saying that they believe that would fix my issue, it did not fix the issue. The check engine light came back on, the shuttering started happening again. You never wanna take your vehicle to a shop that is gonna have you throw money at parts instead of doing it extensive diagnostics. My question is, why did they have me throw 3 grand at the truck before doing more diagnostics? Everyone is struggling in this economy. Who has that type of money to just throw at parts, When the technician put in the notes that a compression test probably should be done, why didn't the advisor suggest what the technician suggests doing? A compression test, instead of throwing money at parts? Now im out of 3 grand and still have a truck that is not fixed, so for my personal experience, I would not recommend graham auto repair.

Found them to be thorough and much faster than expected to complete the amount of work I needed. They have a method of sending you a text message with all the issues and costs associated that you can just select accept/reject per item. I found this to be a very efficient and speedy way to see what work is needed and to approve what you wanted them to work on. I work 5 days a week so normally I need weekend time to pick up and drop off. They don't work weekends but have accommodations so you can still drop off and pick up anytime of day/night 7 days a week.

Safe enough for the family

Great communication throughout the repair process. My Corvette electrical system was completely dead. They were able to a full diagnostic and repair all the issues. I highly recommend them and will use again in the future.