Graham and Yelm Auto Repair

Fixed an intermittent issue that a different place couldn't and had a loaner car for the two days that it took. Great service and great communication

Wonderful service, worked with both Chris and Christian. They handled my difficult/confusing calls with ease and managed to accommodate my back and forth requests. Maybe they missed some of my mom jokes but that doesn’t take away from the service they provided. Chris and Christian were extremely helpful, providing thorough explanations on services I may need. I started with an oil change, but will be back for other maintenance on my vehicle!

Great experience

My name is Brandon rose, i would like to share my experience with graham auto repair, I found them on Google, I went over they're reviews, they have really good reviews as you can see, so I thought this would be a great shop to take my truck to, but boy was I wrong, i had taken my truck to a previous shop, for a cylinder, eight misfire, and a violent shuddering and horrible noise, the previous shop had the truck for over a month and was unable to figure out what was wrong with it, so I brought my truck over to Graham auto-repair, being confident that they would be able to figure out the issue, that is not what happened. And I feel like I was swindled out of 3 grand, to make a long story short, they had me throw 3 grand at the truck for a tune up a mass flow sensor and a hot engine flush, saying that they believe that would fix my issue, it did not fix the issue. The check engine light came back on, the shuttering started happening again. You never wanna take your vehicle to a shop that is gonna have you throw money at parts instead of doing it extensive diagnostics. My question is, why did they have me throw 3 grand at the truck before doing more diagnostics? Everyone is struggling in this economy. Who has that type of money to just throw at parts, When the technician put in the notes that a compression test probably should be done, why didn't the advisor suggest what the technician suggests doing? A compression test, instead of throwing money at parts? Now im out of 3 grand and still have a truck that is not fixed, so for my personal experience, I would not recommend graham auto repair.

Found them to be thorough and much faster than expected to complete the amount of work I needed. They have a method of sending you a text message with all the issues and costs associated that you can just select accept/reject per item. I found this to be a very efficient and speedy way to see what work is needed and to approve what you wanted them to work on. I work 5 days a week so normally I need weekend time to pick up and drop off. They don't work weekends but have accommodations so you can still drop off and pick up anytime of day/night 7 days a week.

Safe enough for the family