Friendly service, text and email photos and give you updates. Very good experience
The whole gang and Graham Auto Repair is fantastic. They take really good care of their customers.
Great service. I had written the wrong time down and was 1 hr late. They rescheduled my appt for 2 hrs later. Very accommodating.
Caught a problem before it had a chance to get worse.
I’ll start from the top...
First impressions are everything, i walked in and shop is very nice looking inside and outside. You can tell the GM takes pride in cleanliness and attention to detail. Beverage cooler stocked full, coffee stocked, counters all wiped down, no dust in waiting area and floors were clean. I’m my mind if your waiting area is clean and organized, your back shop most likely is as well. This gives me the impression the the same attention to detail will show on their workmanship.
Customer service - top notch customer service. I called in to set an appointment and it felt as the lady (can’t remeber her name) that took my call genuinely cared about her customers. Again, this level of customer service shows that the GM is not only picky about who he hires to represent his shop but is genuinely concerned about customer service. I took my car in 2013 Cadillac, and Rob was all ready for me. He knew who I was and what I was there for before introducing myself. The car went straight back and they got to work on it (alignment originally). While I was there Rob made sure he qualified me up front and explained the possibilities of what could be discovered while performing an alignment. He also mentioned my car may be due for a DEALER recommended service. As a knowledgeable consumer I looked this up myself and realized that I was in fact due for a transmission service. I elected to have that completed at the same time which they fit in at the same time.
Problem solving skills
Rarely when performing a tranny service some vehicles with adaptive learning need to be “relearned”. There was no way for anyone to know this would he been required. This wasn’t noticed until the next day when my wife was driving her car the next morning. I message the shop through Google with my concerns and I got a reply first thing at 8am with a phone number and the name of the person to ask for (Rick). They asked me to bring the car in right away. I did and this is when we discovered that in this particular case the tranny needed to go through the relearning sequence to re calibrate the transmission. Rob immediately jumped to action and for our piece of mind provided a loaner vehicle to allow my car to cool down so they can test drive it one more time to make sure the relearning solved the problem.
All in all the car is back to normal, my wife nor I missed any work!
As a GM myself I can spot true customer service and quality of workmanship from a mile away. Yes they seem to bit a little more expensive (could have saved $20 or so going to a hole in the wall shop or quick line place) but I will pay I higher price for outstanding customer service and the peace of mind knowing my vehicles will be taken care of!
Highly recommend! This was my first visit and they have earned a customer for life for all of my vehicle maintenance needs!
Always helpful and patient. Thank you for your time and assistance.
I had a great experience from start to finish. From the courteous, professional, and welcoming drop off of my vehicle to the timely delivery of my vehicle. Pictures of everything as they went along with a quote for the work needed.... they even went out of their way to get me a ride home at drop off! The truck is running great! I will be going back when work is needed!
Thank you for taking on a vehicle that had been stored for 7 years. It is currently running well with some odd noises most likely from the storage conditions. Thanks again, we are enjoying the ride daily.
Excellent service and recommend going here for repairs!!
Good service always brings me back.
Well, that and my high maintenance Suburban!