Graham and Yelm Auto Repair

I took my truck in at 8 am to Graham auto repair. I wanted the oil changed, plugs and plug wires removed and replaced. I had a special request, I had new led head light bulbs, and wanted them installed. No problem for them. They took my headlights and installed them, and did all the other maintenance without any problems. Kept my truck clean and treated as their own. They are not the cheapest auto repair in the area, but you pay for the best. By the way they will take you home after dropping off your car, and pick you up if needed. What I really like, is they take pictures of your auto's special attention areas to show you how they are wearing and when they need to be replaced. You won't go wrong with this repair shop. Both my wife's car and my truck is serviced here. Great job Graham auto repair. The service representatives are professional and go out of the way to help you. If there is a issue with your car that might need attention, you can say " no, not now" and not feel any pressure to do that repair at that time. Good job.

The “Maintance required” light still come on when I start the engine. Did you forget to do something when the car was there?

They did a good job

Amazing customer service. Vary professional. Good people work there. Their price point is slightly higher than average and I could get work done cheaper at other places, but there is truth in the saying, “You get what you pay for.” They have gone the extra mile for me when I needed it but didn’t expect it. I would recommend them to anyone. They will earn your trust quickly. Bring your car into them for anything and see what I’m talking about.

Friendly customer service. I had a good experience there.

Great as always

Great place, very professional and more affordable than the dealers service center.

The work done on my truck has only been a couple days but seems to be done the correct way so far. The issues I had was with communication on pricing and timeframe. The pricing changed a couple times and I was told I would get my truck back on a date as worst case so made plans for the weekend and then they had to keep my truck until the next week and therefore had to cancel all my plans last minute because I kept being told it should be done. My plans were out of town and needed my truck in order to get across the mountain so I had to cancel last minute which cost money along with not being able to meet people that I had planned to meet for a while. Better Communication would have been nice. The staff was nice when I talked to them but that didn’t help the situation. Seems like they did a good job on the work but all the other stuff was tough to deal with.

The very best place to get your vehicle serviced! I am 100% confident that my car will be taken care of. I commute all over Pierce and King county for work, I need to know that I am safe and that my car is well maintained I appreciate the flexibility when scheduling. When greeted, you feel like you are a friend. It is quite obvious, this is much more than a place to work. It really must be the best place to work! With gratitude, Trish & John

The team was really great, kept me informed. And did a great job at customer service and mechanical repairs. Thanks to the professional mechanics as well. Very pleased.