Graham and Yelm Auto Repair

Thank you for your kind words Kendall! We appreciate that you chose to trust us our team with your 2014 Honda Accord’s transmission replacement. We’re so glad to hear you had another great experience and that you appreciated the fast turnaround. It means a lot to us that you’ve chosen us for your vehicle care! We look forward to serving you again in the future.

Thank you, Peter, for your 5-star review! We truly appreciate your support and are so glad to hear you had a great experience with our team at our Graham, WA location. If there’s ever anything you need in the future, we’re here to help. Safe travels, and thanks again for choosing Graham Auto Repair!

Thank you so much for your kind words, Janet! We’re honored to be the shop you trust with your 20-year-old car and your family’s vehicles. Our team truly values listening to your concerns and ensuring your car gets the care it deserves. It means the world to us that you’ve been coming to Graham Auto for two years now, and we look forward to continuing to serve you for many more!

Thank you, Matt, for your review! We're so glad that our team could help by diagnosing the coolant leak on your van and providing you with the best repair option. It’s great to hear that you found our lobby comfortable while you waited! We appreciate that you took the time to share your experience with us. If you ever need anything in the future, we will be happy to serve you again. Safe travels!

Thank you, Steven, for your review! We're glad we could assist you in an emergency and get you back on the road safely. We appreciate your kind words about our communication during the process. If there's anything we can do to make your experience even better in the future, we'd love to hear your feedback. We always strive to provide you with an exceptional service every time. Thank you again for choosing to put your trust in our team!

Thank you for the 5-star review, Ron! We're thrilled to hear that you found our team to be professional and transparent. We have a strong commitment to honesty and excellent service, and we're glad that it shows! If you ever need anything in the future, please don't hesitate to reach out. Thanks again Ron!

Thank you for taking the time to leave us your feedback, Kevin! We appreciate getting to know that you found our service to be great. Thank you for choosing to trust our team to complete the diagnostics services and repairs due to the warning light concern you were experiencing. It was our privilege to serve you. Please don't hesitate to reach out if you have any additional concerns. Thank you Kevin!

Thank you for your feedback, Chris. We’re sorry to hear about your dissatisfaction and appreciate you bringing this to our attention. Our goal is to provide thorough and transparent service, and we regret any inconvenience caused during your visit. Diagnosing oil leaks often requires time-intensive work, including carefully disassembling the vehicle to identify the root cause. To help save you money, our initial recommendation was to have you return to the dealership and attempt coverage under warranty. Since you chose to proceed with our team, we discussed and received your approval for the repair times and costs before beginning any work. During this process, we identified multiple issues, including prior repairs that contributed to the leak. The charges reflect the detailed labor to accurately diagnose your concerns and provide appropriate repair recommendations. We sincerely apologize for the misunderstanding regarding the loaner vehicle. While our loaner program is a complimentary service, availability is limited and not guaranteed. In this case, we originally believed one would be available for your use, and we apologize for any frustration this caused. We value your feedback and encourage you to reach out to our manager if you have additional concerns. You can call Chris at 253-847-2221 or send an email to [email protected]. Thank you for taking the time to share your experience. We wish you the best, however you choose to proceed.

Thank you so much for your kind words, James! We’re glad we could help get your car back on the road quickly while you were in town. It means a lot that you trusted us during your road trip, and we’re thrilled to hear that you had such a positive experience. If you’re ever nearby again and need us, don’t hesitate to reach out—we’d be happy to help! Thank you so much for sharing your feedback. Safe travels, James!

Thank you so much for your kind words and recommendation, Lisa! We’re glad to hear that booking your appointment online was convenient and that our team provided quick, professional, and reliable service for your truck. Taking the time to diagnose your concerns thoroughly and provide clear solutions is something we strive for with every visit. We appreciate your trust in us and look forward to the opportunity to serve you in the future!