Graham and Yelm Auto Repair

1482 Reviews
(253) 375-8343
(360) 515-9776

We Love to Hear From Our Customers!

5

I visited their Yelm location for front brake replacement. Their showroom is very clean and comfortable( so was the restroom). The sales agent was friendly, knowledgeable and confident. They took great care of my car, the new brakes are fantastic and the repair cost was very reasonable! I also appreciated the personal touch of the goodie bag left in my cup holder😊.

Thank you, Cherie, for sharing your wonderful experience! We’re delighted to hear that you enjoyed our Yelm location and found the showroom and restroom clean and comfortable. Our team strives to provide a friendly, knowledgeable, and confident service experience. It’s fantastic to know you felt well taken care of! We're thrilled that you're happy with your new brakes, and that you appreciated the personal touch of the goodie bag. Thank you for choosing us for your brake service and for participating in our Brakes for Breasts fundraiser. We look forward to serving you again in the future!

- Graham Auto Repair - Yelm
5

Graham Auto repair is a very nice large place, staff is very friendly. Up front pricing only thing was the pricing to look at the car and diagnosis the problem was to me expensive maybe part of that could be applied to the finial bill. Other than that found the problem have an appointment to get it fixed. It’s a very nice place to wait for your car. Over all it was a very good experience I will share my experience with everyone

Thank you for your thoughtful review, Ruth! We are so glad to hear that you found our team to be friendly and that our customer waiting room was a nice place to wait! We're grateful that you chose us to complete the complimentary brake inspection and the drum brake service that we recommended as a result. Your trust means a lot to us! We appreciate your feedback on the diagnostic fee, to diagnose the concern with your inoperable car window. We are so thankful to know that your overall experience was very good! We look forward to serving you again in the future, and we truly appreciate your recommendations!

- Graham Auto Repair
5

They took great care of my Sambar, fixed the issues I had, and now it is working better than before :)

Thank you for the wonderful review, Diena! We’re so glad to hear that your Subaru Sambar is running better than ever. Taking great care of our customers' vehicles is what we’re all about! It’s fantastic to know we could resolve your concerns and improve your vehicle's performance. If there’s anything else you need down the road, don’t hesitate to reach out. Thanks again for choosing to trust our Team, Diena!

- Graham Auto Repair
5

Service was great, prices were fair and the team was professional and caring. I would recommend them!

Thank you so much for your kind words, Tami! We're thrilled to hear that you had a great experience with our team. It was our pleasure to complete your free brake inspection and provide you with the brake service your vehicle needed. We are so grateful that you were able to take part in our Brakes for Breasts Fundraiser! Your safety and satisfaction are our top priorities. We appreciate getting to know that you felt the care and professionalism we strive to deliver. Thank you for your recommendation, Tami! We look forward to serving you again in the future!

- Graham Auto Repair - Yelm
5

Every time I have gone to Graham auto it has been a great experience. The guys there are very kind and supportive. As a female car enthusiast it can be tricky to find a place that takes you seriously unfortunately and I definitely felt like they did which was super refreshing! Plus they seem to know what they are doing with more vintage vehicles so that’s great too.

Thank you, Savannah, for sharing your experience! We’re delighted to hear that you’ve consistently felt valued and supported at Graham Auto Repair. Our team always strives to provide knowledgeable and respectful service to every customer. It’s wonderful to hear that you felt appreciated and taken seriously, especially as a car enthusiast! It was our pleasure to complete the mount and balance service for your wheels, during your recent visit. Thank you for choosing us! We look forward to continuing our partnership to keep your vehicle safe and reliable on the road!

- Graham Auto Repair - Yelm
5

First time I have tried this company. Most professional shop I have ever dealt with. I will make them my go to shop if this level of service keeps up.

Thank you so much, Wes! We’re thrilled to hear that your first experience with our Team was positive! It is our goal to provide you with thorough, professional service at every visit. It’s great to know you felt that reflected in the work we completed on your diesel truck. We’re grateful for your trust and excited to be your go-to shop. If there’s anything else you need, we’re here to help!

- Graham Auto Repair
5

Had a breakdown on my truck which I depend on daily. After being towed in they got to it right away and did quite a bit of work quickly. They communicate really well and you get photos of things that need to be fixed sent to you. They didn’t pressure me to fix anything non essential and the front desk staff was really great to work with. The price was on par with what I expected and I inspected the work when I got it home and found the tech did an excellent job. Would recommend and will use them again.

Thank you so much for sharing your experience with us! We understand how essential it is to have a reliable truck, especially when you depend on it daily. We’re thrilled that our team could get you back on the road quickly and that you appreciated the photos and transparent communication throughout the repair process. It’s also wonderful to hear that you felt no pressure from our team. We strive to make every visit as seamless and comfortable as possible, and your feedback truly means a lot to us. Thank you for recommending us, and we look forward to serving you again whenever you need us!

- Graham Auto Repair
1

I went in for a free brake pad check for October breast cancer awareness. They said i didn't need breaks but they broke a piece of my wheel and want me to pay 400 for them to fix what they broke. Wild. I have a video of my interaction, I wish I could post it here so you could see for yourselves. Terrible experience, especially considering I've been a client since we moved to yelm 3 years ago. I will not be coming back and I will make sure people know how badly I was treated.

Thank you for sharing your experience with us, Josh. We’re sorry to hear that you felt disappointed with your recent visit. We hope that we can offer you some clarity on the situation, so that we can come to a positive resolution. When our team removed the wheels to complete your free brake inspection, we discovered that a wheel stud had broken when removing the wheels. This can happen when a lug-nut is cross-threaded during a previous wheel installation. Cross-threading will make it more vulnerable to breaking. As the wheel installation was done on a prior date by someone outside of our shop, the cross-threading and resulting stud breakage were not due to work completed by our team. We understand how frustrating this situation can be, and we will be happy to discuss it with you further to provide any additional clarity. Please feel free to call us at 360-245-0388 to speak directly with our manager, Allen. You can also email us at [email protected]. We hope to hear from you soon. Thank you Josh!

- Graham Auto Repair - Yelm
3

I went in for a free brake pad check for October breast cancer awareness. They said i didn't need breaks but they broke a piece of my wheel and want me to pay 400 for them to fix what they broke. Wild. I have a video of my interaction, I wish I could post it here so you could see for yourselves. Terrible experience, especially considering I've been a client since we moved to yelm 3 years ago. I will not be coming back and I will make sure people know how badly I was treated. Edit: Store manager Allen gave me a call to talk about the incident and review. He was very professional and offered a great solution. I believe that if he would have been alerted to the issue while I was in house, the same solution would have been offered and I would have left an outstanding 5 star. I will update again once remedied.

Thank you for sharing your experience with us, Josh. We’re sorry to hear that you felt disappointed with your recent visit. We hope that we can offer you some clarity on the situation, so that we can come to a positive resolution. When our team removed the wheels to complete your free brake inspection, we discovered that a wheel stud had broken when removing the wheels. This can happen when a lug-nut is cross-threaded during a previous wheel installation. Cross-threading will make it more vulnerable to breaking. As the wheel installation was done on a prior date by someone outside of our shop, the cross-threading and resulting stud breakage were not due to work completed by our team. We understand how frustrating this situation can be, and we will be happy to discuss it with you further to provide any additional clarity. Please feel free to call us at 360-245-0388 to speak directly with our manager, Allen. You can also email us at [email protected]. We hope to hear from you soon. Thank you Josh!

- Graham Auto Repair - Yelm
5

The technician was very nice he answered my question about the different kinds of oil and what they do I appreciate Graham Auto thank you so much for my oil changes

Thank you so much, Dawn! We're thrilled to hear that our technician could answer your questions and provide helpful information about the different types of oil. Your appreciation means a lot to us, and we’re grateful to be your choice for oil change services. We hope you find that our vehicle health inspections are a helpful tool, as well. Thank you for choosing Graham Auto Repair—we look forward to serving you again!

- Graham Auto Repair
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