We Love to Hear From Our Customers!

5

Preformed all services required. Did in a timely manner. My vehicle was ready before agreed time frame. Staff was polite and willing to answer any questions I had.

Thank you for taking the time to share your feedback Ed. We are grateful to hear that our Team was able to assist you by answering all of your questions. We appreciate that you have chosen to trust us with your recent diagnostic concerns. We look forward to the opportunity to continue serving you in the future!

- Graham Auto Repair - Yelm
1

Could not find the problem that we brought the car in for, yet seemed to find $7200 of other things that they would replace or fix for me based on a guess. Some of the things were replace license plate bulb, they wanted $90 to do that. $174 to replace the power steering fluid. $139 to replace an air filter which had been changed 3 weeks prior to bringing it in. The transmission fluid $347. I believe they charge the maximum labor charge of any place in the state. Still, could not tell us what was wrong with it, but charged us $200 to tell us that . My car never had an overheating problem, not ever. Seems odd that when I got it back the head gasket was blown.

5

Thank you Emily for continuing to trust our Team with your vehicle! Including the recent Oil Service and water pump replacement. We are thankful for the opportunity to serve you and your husband!

- Graham Auto Repair - Yelm
5

Craig, thank you for choosing to trust our team with the drivability concerns for your Jeep. We appreciate that you took the time to leave us a review! Thank you!

- Graham Auto Repair
5

My car works great and really enjoyed the good bag and the clean car upon return. I am not used to prices in Washington so it was very expensive but I have nothing to compare it too.

Thank you for choosing Graham Auto Repair and for taking the time to share your experience with us. We're thrilled to hear that your car is running smoothly, and we're glad you enjoyed the goody bag and the clean car. It's the little things that make a difference! We appreciate your honest feedback regarding pricing. Please know that we will always strive to provide excellent services to you, as our customer. We are always here to discuss the details of our services and help you understand the value you have received. Like our lifetime warranty, and our ASE certified technicians. If you ever have questions, please don't hesitate to reach out. Thank you for trusting us with your A/C concerns and the other services as well!

- Graham Auto Repair
5

Great service team! They were able to get my truck in fairly quickly, saving our camping trip. The shop did an excellent job on my truck, and there multipoint inspection was beyond helpful. The truck will be going back to see them from here on out!

Thank you for your kind words Jason! We are thrilled to hear that our team could assist you promptly and ensure your camping trip wasn't spoiled. It's fantastic to know that you're pleased with the driveline and 4WD services on your truck. Our multipoint inspection is designed with your safety and satisfaction in mind; and we are delighted to hear you found it helpful! We truly appreciate your trust in us, and we are honored that you will be returning to our shop for future services. Thank you Jason!

- Graham Auto Repair
1

We took my car in for some work they said would take a few hours. We got there and they then told us it could take up to 48 hours because they would need to coordinate with the warranty company. They then called and said it would be longer be ause they were waiting on a part. They weren’t able to get to it over the weekend because they were closed but would get to it the minute they opened again. It was a long weekend so they didn’t come back till Tuesday. Now they’ve had my car five days. We called them Tuesday afternoon and they said they were just getting to it. Wednesday we called again and they told us they hadn’t even gotten to it yet. When questioned wjy they simply said “We haven’t had the time.” Later that day they called and said they were waiting on a part. Now, they had already told us they had ordered the part and were waiting on it the day after we dropped the car off. But how is that possible when they hadn’t even gotten to the car yet? Now they are waiting on the part, again. By this time they’ve had my car for seven days. When we do finally get the car, two days later-nine days after we dropped it off-there is no gas in it, barely enough to get to a gas station. When we get to the gas station and start putting gas in it it starts pouring out the bottom. They didn’t connect the gas tank right. We have to drive back, on fumes, to have them connect it again, and then back to a gas station, on fumes, to gas it up. This is the worst experience I’ve ever had with an auto shop. I will never go back.

Danise, we appreciate that you took the time to share your feedback with us. We apologize for the frustration you had when working with our team. We have thoroughly reviewed the details of your experience. Including the unexpected delays, the gas tank concerns, and the communication gaps. This falls far short of the service we expect to provide to our customers, and that you deserve. Please accept our apologies for all the inconvenience & frustrations you have endured. It is always our goal to provide exceptional service to every customer. We deeply regret that we did not meet that standard for your visit with us. We would like the opportunity to make things right for you. We invite you to contact us at your earliest convenience. You can return our phone call at 360-245-0388 and ask for Allen. As an alternative you can send us a text message at 360-515-3785. We would like to meet with you so that we can discuss things further. Your feedback is invaluable to us Danise. We dedicate our team to learning from this experience so that we can improve our services. Once again, thank you for sharing your concerns. We appreciate your patience as we work towards exceeding your expectations.

- Graham Auto Repair - Yelm
5

Super nice, Race was a great help and the customer service was awesome

Thank you so much for taking the time to leave us your feedback Mason. We are thankful to hear that your Advisor Race was nice and that we provided you with awesome customer service! We appreciate that you have chosen to trust our Team with the services for your Mazda. We look forward to the opportunity to serve you again in the future.

- Graham Auto Repair - Yelm
5

When dealing with our diesel truck I feel the we’re very professional. I think they did a great job on our truck. The only real downside was they had our truck for a month that sucked.

Thank you Leerika for taking the time to share your experience with us. We are thrilled to hear that you were pleased with the repairs that we performed on your Diesel Truck and that you found our service to be professional. We appreciate your trust in our Team to address your driveability concerns and to complete the repairs. Providing our customers with the highest quality of work is important to us. We are grateful for your patience throughout the process. We are delighted that we were able to meet your expectations. We look forward to the opportunity to serve you again in the future. If you have any further questions or concerns please don't hesitate to reach out to us. We wish safe travels for you and Jason, and thank you for choosing Graham Auto Repair!

- Graham Auto Repair
5

Graham Auto Repair was a great experience. Although my vehicle needed more repairs than feasible at this time. Rob was extremely helpful, professional and kind. I am confident I will be returning to this place of business for future automotive needs. Thanks

Thank you so much for choosing to trust our Team with your 1979 Chevy for your drivability concerns. We are thankful to hear that your Advisor Rob was helpful, professional, and kind! We appreciate your confidence in us, and we look forward to partnering with you again in the future. Thank you!

- Graham Auto Repair