5

I just wanted to say above and beyond!! I was driving down the road started to accelerate and my check engine came on I pulled over and service advisor from Graham WA in Maryland asked if I needed help. He promptly asked me how I was and what I was experiencing after a brief conversation and a code read at AutoZone He replaced all 4 spark plugs and my check engine light went off and my car ran smooth again thank you so much!!

Cherilyn, we are so glad that our Team Member was in the right place at the right time to help you out! It’s so good to hear that he was ready and willing to help, even when he was out of town. If you are ever in the Graham, Washington Area you should stop by Graham Auto Repair and say hello. Thank you for leaving us a review!

- Graham Auto Repair
5

Graham Auto Repair is awesome...Great customers service... Texted us with updates on repairs..Left a awesome gift bags in truck..for husband....with ice scraper..gloves..First aid kit..and a snickers..for me..(Who does that now days ? ) They pay attention to details...Theirs service is great...And their prices are reasonable ...no more going to dealer ship for our truck and Jeep...Thanks Graham Auto Repair for a awesome experience

Thank you so much Anita for your review! Our Team was happy to fix the Power Window that stopped working properly in your Ford F150. We are so glad that you and your husband liked the gifts! We always want you to know that we are thankful that you have decided to put your trust in our Team at Graham Auto Repair. We look forward to being able to serve you and your husband for both your Truck and your Jeep in the future.

- Graham Auto Repair
5

If you ever need work done on your car Graham Auto Repair are the NICEST people! They found my problem quickly, did all the leg work on getting in touch with and approval of my extended warranty company, and had it fixed the next day. They literally saved us over a thousand dollars by doing that! And they are the friendliest and most professional people. They were so sweet to my son and even left a gift in my car and vacuumed it out, which is amazing because toddlers are MESSY. I literally cannot say enough nice things about them and we will take all of our vehicles here from now on!

1

Mechanics shouldn't use a test drive to see just how fast they can get around that quarter-mile drive in front and behind their shop. I wouldn't drive my car that way, and I certainly won't take it to a shop that does.

We appreciate your concern. We do have a policy at Graham Auto Repair that we complete a Performance Test Drive on every vehicle before we service it, to ensure the suspension and breaks are performing properly. Unfortunately, without having all of the details about which vehicle you’re referring to, we can’t respond specifically to what you saw. If you would like to talk to us about this in more detail, please give us a call. 253-847-2221. Thank you. Owner, Troy Vaninetti

- Graham Auto Repair
5

Prompt service, excellent results

Thank you Jill for trusting Graham Auto Repair to replace your Right, Front Bearing and Hub Assembly on your Toyota Camry. Let us know if you have any more concerns so that we can take care of you. Thank you again for letting us serve you!

- Graham Auto Repair
5

Brought my car here after being super disappointed in a previous company. Was hesitant to try something new, but so glad we did! Graham auto gave us choice in appointment times, made accommodations for my work schedules, and were very thorough in their work. The technician even talked to us about the work he did rather than just dealing with the manager. Rob was very kind and made me more confident in them. I appreciated the frequent communication before any actions were taken. I really appreciated the honesty in what would be needed vs. Just Recommended. Also I LOVED that my inspection came with pictures! It made me 100% confident that they were doing what they said they were! Thank you for everything! We will be back!

Erica, we are so thankful that you chose to give us a chance at Graham Auto Repair! We know how difficult it can be when searching for a Trustworthy Auto Repair Shop. Our Vehicles are so important! We are so glad that you are happy with the services that we performed on your Chevrolet Sonic, to take care of your Check Engine Light and your Vehicle's Alignment. We always want to ensure that our customers understand what maintenance and repairs are most important to take care of first, and which things can wait until later. We are glad you will be back! We look forward to seeing you next time.

- Graham Auto Repair
2

Over priced and missed some things so we had to come back and spend even more..

Updated Reply: Erin, thank you for meeting with us and for agreeing to give us another chance with your new vehicle. We hope that we can continue to earn your trust with our future services. Thank you! Original Reply: Erin, thank you so much for your feedback. I see that we serviced your vehicle back in April and June 2018. We take all customer concerns seriously and I want to let you know that we will be looking further into the services that we performed on your 2008 Jeep Compass to see if there is anything that we could have done differently in this situation. Thank you for your patience. If you would like to speak with one of our Service Advisors directly regarding your concerns, please give us a call at 253-847-2221. Thank you.

- Graham Auto Repair
5

Great service! Very professional with a great atmosphere. I will be back!

Thank you so much for trusting our Team to take care of your Oil Change and Rear Differential Service for your Toyota Tundra. We are so glad that we can provide an atmosphere that is enjoyable, for Auto Repairs and Maintenance Services. We look forward to the opportunity to serve you again next time!

- Graham Auto Repair
5

I visited Graham Auto Repair for the first time this week. I only needed routine service-- oil change, inspection. From the call to schedule to the final bill, I was impressed. Rob, the service "host" was as courteous and professional as I have experienced. My expectations for auto service has been jaded due to many years of experience in having my cars serviced. Graham Auto exceeded all my expectations.

5

I have the privilege of working at Graham Auto Repair (10 plus years). We bring our vehicles (Mini Cooper, Ford Fusion, & Chevy Blazer) here to be serviced and repaired. I've known Troy & Kori Vaninetti (owners) for over 20 years. The Vaninetti's are honest and caring people. You'll be greeted with a smile everytime by our Service Advisors. They care about our customers and are honest & friendly. Stop by and check us out! You won't be sorry!

Shannan, we are so blessed to have you as part of our Team here at Graham Auto Repair. Thank you for your continued service with us, and for trusting all of your vehicles to be serviced here by our Auto Technicians.

- Graham Auto Repair